Trichologist

Tokyo Headspa – Sydney, Surry Hills

Guaranteed hours: Part time, guaranteed hours each week. Either a morning shift or afternoon/evening shift.

Great opportunity - This is your opportunity to step into a calm, elegant spa environment that specialises in the art of authentic Japanese head spa therapy.

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About Tokyo Headspa

Tokyo Headspa is a fast-growing, premium wellness brand offering a unique experience that blends scalp care, hair treatment, massage, and deep relaxation. With six locations currently across NSW, QLD and VIC, our purpose-built spaces are designed to transport guests into a state of calm from the moment they walk in — and we extend that same level of care to our team.

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About the role

This is an opportunity for a passionate Trichologist who takes a professional, personalised and evidence-informed approach to scalp health to join our team. You will work directly with clients to assess their scalp condition, identify contributing factors and develop a tailored journey to improve their scalp and overall hair health.

The successful candidate will be confident working with microscopic scalp analysis and communicating professional recommendations clearly and confidently to clients.

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About You

We are looking for someone who has:

• A recognised/nationally accredited Trichology qualification relevant to practice in Australia

• Certificate IV in Trichology

• At least 1 year of practical, on-site Trichology experience

• Hands-on experience conducting scalp assessments using a microscope

• Strong understanding of scalp and hair conditions and their contributing factors

• The ability to develop a personalised scalp improvement journey for each client

• Excellent communication and consultation skills

• English speaking proficiency  – essential

• A 5 star hospitality, professional and client-focused communication style

• The ability to build trust and explain findings and recommendations in a clear, easy-to-understand manner

• A genuine passion for scalp health, hair health and client wellbeing

• High attention to detail and professional presentation

• The ability to work independently while maintaining high professional standards

What We Offer

• A premium 5 star spa environment working with a professional team
• Access to a generous commission program
• Opportunity to work with clients who are seeking a high-quality, personalised approach to scalp and hair health
• A role focused on consultation, assessment and long-term client outcomes, rather than simply recommending products
• Approximately 20 hours per week initially, with potential for additional hours as the service grows
• Regular shifts primarily on Thursday, Friday and Saturday
• Some evening availability may be required
• Pay rate is referred to The Hair and Beauty Awards Australia.

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What Success Looks Like

In this role, you will be expected to:

• Conduct professional and thorough scalp consultations
• Perform microscopic scalp assessments confidently
• Clearly explain your findings to clients
• Identify appropriate areas of focus and contributing factors
• Develop a personalised plan or journey to support scalp improvement
• Provide professional recommendations based on the client's individual needs
• Maintain accurate and professional consultation records
• Create a premium client experience from consultation through to ongoing care

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Recruitment Process

As this is a specialist client-facing role, our recruitment process includes a Trichology consultation role-play.

Shortlisted candidates will be asked to demonstrate how they would conduct a consultation, assess a client's scalp, explain their findings and communicate an appropriate improvement plan.

We are looking for someone who can demonstrate not only technical knowledge, but also professional, communication skills and the ability to build client trust.

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Apply Now

If you're ready to join a fresh, forward-thinking brand in wellness and beauty, we’d love to hear from you.

Click ‘Apply’ to submit your resume and a short cover letter outlining why you’re interested in joining Tokyo Headspa.

Please note: only candidates with Australian work rights will be considered, please no overseas applicants. Only shortlisted applicants will be contacted.