Trilingual Technical Support Specialist | SaaS

As an Trilingual Technical Support Specialist, working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.

Key Responsibilities :

• Oversee end-to-end management of technical incidents via phone support.
• Promptly resolve technical issues, collaborating with cross-functional teams.
• Analyze requirements, offering effective solutions for client needs.
• Ensure compliance with Service Level Agreements in all client interactions.
• Clearly communicate technical information to diverse audiences.
• Efficiently manage tickets, prioritizing based on urgency and impact.
• Collaborate with internal teams to escalate and resolve high-priority issues.

About You :

• You're organized, independent and proactive, and taken an active interest in your work
• You demonstrate empathy and a strong sense of customer relationship
• You have good analysis capacities and enjoy problem-solving
• You're good at verbal and written communication
• You know how to explain technical issues to any person you're talking to, regardless of their technical knowledge
• You master the network domains, VoIP, TCP/IP, internet, etc.
• You're versatile, thorough and can quickly get to grips and understand the solutions/tools that you'll be working with.
• You are fluent in French, English and Spanish.
• Knowledge of the Zendesk, Jira and Salesforce tools is appreciated

Why apply for this opportunity?

• To work in an ambitious company with an exciting product and project.
• To be surrounded by an international, multicultural, and dynamic team.

IMPORTANT: To apply for this position, you must be authorized to work in Spain (NIE, residence in Spain, etc.).

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With equal skills, all our positions are open to people with disabilities.