Trip coordinator

Position: Travel Coordinator

Job Summary
We are looking for an organized and customer-focused Travel Coordinator to manage travel arrangements, coordinate itineraries, and ensure smooth travel experiences for clients. The ideal candidate should have strong communication, coordination, booking, and problem-solving skills.

Key Responsibilities

• Coordinate domestic and international travel arrangements for clients.
• Handle flight, hotel, transfer, sightseeing, and activity bookings.
• Prepare and manage detailed travel itineraries and schedules.
• Coordinate with airlines, hotels, DMCs, transport providers, and other travel partners.
• Communicate with clients regarding travel plans, confirmations, changes, and cancellations.
• Monitor flight schedules, delays, cancellations, and itinerary changes.
• Ensure all travel documents, booking confirmations, vouchers, and invoices are properly maintained.
• Provide assistance with travel-related queries and resolve customer issues promptly.
• Coordinate airport transfers, transportation, and other ground arrangements.
• Negotiate with suppliers and vendors to obtain competitive rates where required.
• Maintain accurate customer and booking records in CRM or travel management systems.
• Follow up on pending payments, confirmations, and travel documents.
• Ensure clients receive timely updates before and during their trip.
• Handle emergencies and last-minute travel changes efficiently.
• Maintain strong relationships with clients, suppliers, and travel partners.

Required Skills

• Excellent verbal and written communication skills.
• Strong organizational and coordination abilities.
• Good knowledge of domestic and international travel.
• Knowledge of flight and hotel booking procedures.
• Customer service and problem-solving skills.
• Ability to multitask and work under pressure.
• Good negotiation and follow-up skills.
• Proficiency in MS Office, email, CRM, and travel booking systems.
• Knowledge of GDS systems such as Amadeus, Galileo, or Sabre is an advantage.

Qualifications & Experience

• Graduate or equivalent qualification preferred.
• 1–5 years of experience in travel coordination, travel operations, ticketing, or travel consultancy.
• Experience with international travel arrangements will be an added advantage.

Key Performance Indicators (KPIs)

• Booking accuracy and timely confirmations.
• Customer satisfaction and retention.
• Response and resolution time.
• Supplier coordination and cost efficiency.
• Timely completion of travel documentation.
• Number of successful travel arrangements handled.

Benefits:

• Flexible schedule
• Paid sick time

Willingness to travel:

• 100% (Preferred)

Work Location: On the road