Troubleshooting Specialist: Lighting & Controls (2nd Shift)

Troubleshooting Specialist - Lighting & Controls

The Musco Warranty Department has an opening for a Troubleshooting Specialist at our Oskaloosa office. This position is responsible for maintaining all Musco product in the field, both warranty and non-warranty covered, to keep operational. Provide frontline support to customers and the Musco Team, being the technical resource on Musco products. If your experience aligns with the qualifications outlined below, we look forward to hearing from you!

Schedule: Wednesday - Saturday 10:00am - 9:00pm (3:00pm lunch)

Essential Criteria:

• Associates degree in electronics is preferred or an equivalent combination of education and experience
• 3 years’ experience working with electrical installations and troubleshooting in a commercial or light industrial environment a plus
• Experience with control systems, project management, and technical support is a plus
• Must be knowledgeable on technical lingo associated with electronic systems and/or communications including one or more of the following – cellular, Ethernet, fiber, and networking or have the ability to learn
• Working knowledge of single phase and three phase electrical power and DC electrical applications, or have the ability to learn
• Strong analytical, technical, and problem solving skills
• Strong internet and computer experience including Microsoft Excel and Word
• Ability to work under deadlines and handle pressure while multi-tasking
• Strong verbal and written communication skills
• Ability to prioritize issues/projects; strong organizational skills with attentiveness to detail
• Basic knowledge of Musco systems, products, and services a plus
• Knowledge of National Electrical Code and Standards a plus
• Bilingual a plus

Roles and Responsibilities:

• Provide courteous and effective frontline telephone support services in response to technical problem solving and electrical troubleshooting to customers, electrical contractors, Musco technicians, and internal services team and escalated calls from Control-Link staff
• Identify and report new and ongoing product performance issues and develop processes to aid in up front detection and troubleshooting of these issues and assist in creating manuals and training other team members on these methods
• Work closely with the internal Musco team to maintain the highest quality of customer service
• Effectively manage product performance related issues from first contact through problem resolution
• Effectively utilize Musco specific computer applications for accurate logging, tracking, and routing of call reports and service orders
• Other duties as assigned

Who is Musco:

Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.

Team Culture and Partnerships:

At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time. We have a generous benefit package created with the Team in mind. It includes varying health insurance plans, vision and dental insurance, PTO, 401k, profit sharing, and more!

As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships.

At Musco, we make it happen and want you to be a part of it.

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