Truancy Intense Case Manager

Job Overview
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Truancy Intense Case Manager provides assessment of issues, referrals/follow-up, scheduling, and linkages with appropriate community resources in order to support the youth with re-engaging in school.

Qualifications and Requirements

• Bachelor’s degree in Human Services, Criminal Justice, Social Work, or a related field.
• Strong organizational, written, and verbal communication skills.
• Experience working with children and/or families and group facilitation skills preferred.
• Strong counseling, crisis intervention, conflict resolution, and problem-solving skills.
• Demonstrated cultural competence and respect for individuals and families from diverse backgrounds.
• Proficiency in basic computer applications, data entry, and electronic documentation.
• Working knowledge of community resources and the ability to connect clients and families with appropriate services.
• Knowledge of positive youth development principles preferred.
• Previous experience working with juvenile justice programs preferred.
• Bilingual English/Spanish proficiency preferred.
• Must possess and maintain a valid Connecticut driver’s license with a satisfactory driving record, current vehicle registration, and full automobile insurance coverage, with the employee listed as the policyholder.
• Must successfully complete and maintain required Connecticut Department of Children and Families (DCF) and Connecticut State Police background checks.

Essential Functions and Responsibilities

• Conduct client intakes, gather relevant information, and assess client needs to support appropriate service planning.
• Develop and maintain accurate, complete, and confidential case files for all assigned clients.
• Maintain appropriate and consistent contact with clients to support service delivery, including conducting one to two home visits per client.
• Communicate regularly and promptly with involved service providers to monitor progress, coordinate services, facilitate collaboration, and ensure appropriate follow-up.
• Provide timely written and verbal reports, complete data entry, and maintain all required documentation in accordance with program standards, referral source requirements, and program manager directives.
• Identify and coordinate access to appropriate community resources and support services for clients and their families.
• Utilize effective counseling, crisis intervention, conflict resolution, and problem-solving skills to address client needs and challenges.
• Apply culturally responsive practices when engaging with clients, families, and community partners.
• Attend and actively participate in staff trainings, team meetings, and internal and external meetings as scheduled.
• Maintain professional boundaries and handle client information in accordance with applicable confidentiality requirements and program policies.
• Perform other duties as assigned.

Pay: $19.50 - $20.50 per hour

Expected hours: 30.0 per week

Benefits:

• 403(b)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person