Trust Manager

Job Summary:

To provide overall responsibility for the day-to-day assistance with the management and control of a trust administration team’s portfolio of clients. This will contain a mixture of trusts, companies and other structures dealing with a variety of arrangements which will be of both a routine and complex nature and for developing, mentoring and coaching the trust administration team members.

Job Accountabilities:

• Day to day running of a trust administration team’s portfolio of clients.
• Ensuring that all procedures manuals, relevant laws, guidelines, regulations and codes of practice are followed in all aspects of the role. i.e. client and non-client related.
• Liaising with other departments regarding accounting and taxation issues and operational issues.
• Liaising with clients and intermediaries both by telephone and in writing.
• Attending client and intermediary meetings.
• Building relationships with the clients and intermediaries within the trust administration team and providing support in the absence of the relevant relationship principal.
• Assisting junior employees with queries/problems being encountered and assisting in the resolution thereof.
• Acting as ‘B’ signatory for PraxisIFM Trust Limited.
• Providing cover for other trust administration teams and trust administration department managers in times of absence.
• Identifying efficiency and implementing the necessary measures.
• Staff management may include:
• Managing a trust administration team on a daily basis and providing advice and assistance on the resolution of queries, as required to the sub-team leaders and employees within those teams.
• Ensuring that team members receive the necessary training in order to carry out their roles to the best of their ability.
• Providing support to the sub-team leaders regarding control and delegation of the team’s day to day workload.
• Completing annual appraisals and probation reviews and providing support to the sub-team leaders.
• Responsibility for escalating matters to the Client Director as appropriate.
• Responsibility for ensuring that all team members within the trust administration team meet efficiency targets where relevant.
• Responsibility for ensuring all team members meets their KPIS and department deadlines.
• Resolving any conflicts which may arise within a trust administration team or escalating them appropriately

Minimum Education and Experience

• Educated to ‘A’ Level standard, or equivalent
• A minimum of 8 years’ relevant experience
• A relevant professional qualification i.e. STEP Diploma, ICSA Diploma or equivalent

Required Skills

• Good standard of business writing and numeracy skills.
• Demonstrated ability of managing an administration team.
• Previous experience of managing own portfolio of clients.
• Excellent communication skills and ability to impart knowledge to others, including clients, clients’ advisors and professional intermediaries.
• Demonstrated ability to manage and maintain client relationships in accordance with KPIs and PraxisIFM standards.
• Demonstrated ability to take responsibility for all work, and all work delegated to administration team, including the prioritisation of workload and ability to meet deadlines at all times.
• Demonstrated knowledge of legal and regulatory framework operating in Guernsey and other territories, including anti-money laundering provisions and relevant fiduciary laws etc.
• Technical competence in relation to all Fiduciary matters including trusts, companies, pensions, limited partnerships and other structures.
• Excellent critical analysis and problem solving skills, ability to convey these to the team to improve standard of work and levels of efficiency.
• Ability to work to deadlines and to obtain an overview of a situation promptly and ascertain potential problem areas and solutions thereon.