TSE III

Key Roles & Responsibilities

Take ownership of customer issues and ensure they are resolved end-to-end.

Team Handling , Interact with QA & Developers for Fixing the issues.

Research, diagnose, troubleshoot, and identify effective solutions for System & application functional Issue.

Follow standard procedures for escalating unresolved issues to appropriate internal teams.

Provide prompt, accurate, and clear feedback to customers.

Ensure all issues are properly recorded, tracked, and closed

Document solutions and technical knowledge in the form of knowledge-base articles and tech notes

Adhere to SLAs based on issue severity.

Collaborate with cross-functional teams when needed to resolve issues

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Key Qualifications & Skill Sets

6 to 10 years of experience in Application Support, Enterprise Technical Support, IT Support, or as a Technical Engineer (preferably in the Payment domain)

2Tier , 3Tier Architecture knowledge.

Experience with Micro-Service Architecture.

Strong exposure to MySQL, including writing SQL queries

Experience with scripting languages such as Perl and Shell

Hands-on understanding of Linux/Unix commands

Good understanding of APIs

Strong debugging skills

Critical-thinking and analytical problem-solving abilities

Excellent client-facing skills

Strong written and verbal communication

Ability to work under pressure.

Ability to prioritize tasks based on urgency and importance

Self-motivated and eager to learn new skills and technologies