TSG Supervisor

Description:

The Technical Support Group (TSG) Supervisor is responsible for overseeing the daily operations of the technical support team, ensuring the effective delivery of technical assistance, design clarifications, and engineering support to project teams. The role involves coordinating between site staff, consultants, and management to resolve technical issues, maintain quality standards, and support the smooth execution of construction works. The supervisor provides leadership, guidance, and monitoring to ensure that technical support activities are carried out efficiently, accurately, and in compliance with project requirements, industry standards, and company policies.

Focus area of responsibilities:

• Supervise and manage the technical support team’s daily activities and assign tasks, monitor progress, and ensure timely resolution of technical queries.

• Act as the escalation point for complex technical issues.

• Review and provide clarifications on construction drawings, plans, and specifications.

• Assist project engineers and site staff with technical solutions and troubleshooting.

• Coordinate with design consultants, architects, and suppliers regarding technical matters.

• Ensure proper documentation of technical queries, responses, and solutions.

• Assist in quality control inspections and monitor site implementation against approved drawings.

• Facilitate communication between project teams, clients, and consultants for technical concerns.

• Maintain records of all correspondence and technical documentation.

• Develop procedures and workflows for efficient handling of technical support requests.

• Identify recurring issues and recommend process improvements or preventive solutions.

• Support project planning by identifying potential technical risks and proposing solutions.