Transworld Associates Pvt. Ltd

We are hiring TST Engineer
<ul>
<li>Provide technical support to customers on call and via email to maximize First Call Resolution (FCR).</li>
<li>Successful handling of customer service issues</li>
<li>Conducting fault analysis and guiding customer through to troubleshoot the issue on call.</li>
<li>Able to manage customer calls efficiently with good interpersonal skills.</li>
<li>Should possess basic understanding of FTTH / GPON Network, Internet, IPTV/NOD and VoIP.</li>
<li>Possess basic understanding of AAA platforms such as Radius and / or TACACS (PPPOE user's management).</li>
<li>Should understand IP Protocols (ICMP, UDP, TCP); IP filtering and firewall, Routing Protocols (BGP, OSPF, ISIS), Quality of Service, MPLS, Ethernet (STP, RSTP, 1qVLANs, QinQ), WLAN, IP Submitting &amp; SMTP.</li>
<li>Manage network service and should be strong IN network documentation.</li>
</ul>
Education:
<ul>
<li>Bachelor's</li>
</ul>
Job Type: Full-time
Work Location: In person

TST Engineer

TST Engineer

This job is no longer available

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