TSVAL - Warehouse Processing Associate

Are you looking for work that combines purpose, teamwork, and practical service? In this role, you will help turn donated items into meaningful support for Union Gospel Mission’s life-changing ministry—welcoming donors, preparing merchandise, serving customers, and contributing each day to a mission that brings hope and help to people in need.

UGM considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of UGM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values. Additionally, employees must be willing to lead and/or participate in Bible study, prayer, devotions and sharing the Gospel.

SUMMARY OF POSITION:

UGM Thrift Stores specialize in reselling, reusing, and recycling slightly used donated clothing and household items for the purpose of raising money and awareness for the Union Gospel Mission. This position will clean, prepare, sort, hang, price, receive donations, process items for merchandising and display as directed by Operation Manager.

DUTIES & RESPONSIBILITIES:

Key Result Area #1: Production

• Sort the items by quality, gender and season to determine for sale, storage and/or baling.
• Prepare clothing, linens, and accessories for tagging, pricing and merchandising.
• Prepare hard goods i.e. books, housewares, shoes, furniture etc., for merchandising.
• Help unload Estate trucks, and prepare warehouse storage area.
• Available to work at other UGM store locations when needed.
• Assist in keeping the warehouse area organized.
• Price items according to guidelines and meet all expectations and standards.
• Assist with load outs when needed.
• Assist with moving furniture to the sell floor when needed.

Key Result Area #2: Receiving

• Assist donors, making immediate assessment of donations and unloading acceptable items.
• Follow all donation guidelines; graciously turn down unacceptable items.
• Transfer the Cause while working at the receiving dock.
• Prepare a receipt for donors and distribute newsletter or other advertisements.
• Separate donated items into designated categories and move to the designated area for processing.

Key Result Area #3: Customer Service

• Greet every donor cheerfully, tactfully advising them of donations policy and acceptable donations.
• Greet every customer with a smile and promptly offer help with their needs.
• Answer phone calls politely and cheerfully and respond to the needs of the caller.
• Be gracious and courteous to donors and customers, expressing thanks for supporting our ministry.
• Maintain professional appearance with special attention to good grooming habits.

SKILLS & QUALIFICATIONS:

• Ability to work in a fast-paced environment.
• Ability to walk and stand for long periods during an 8-hour shift.
• Prove to be teachable and organized with the ability to manage multiple projects/tasks at once; able to listen and follow instructions.
• Ability to listen empathically, respond appropriately in emotional situations, and resolve difficult employee and customer related issues in an understanding way with the goal of maintaining relationships.
• Available to work in all store locations.

WORKING CONDITIONS/PHYSICAL FACTORS:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

• Work is primarily indoors. It requires climbing stairs, sitting, standing, bending, and reaching - continuously.
• Requires a sustained level of high energy, stamina, and the ability to move about the store on a regular and ongoing basis - continuously.
• Requires the ability to hear, see, and speak clearly - continuously.

EQUIPMENT/TOOLS USED:

Variety of tools used in the pricing and production process, i.e., pricing guns, steamers, z-racks, clothing racks and displays, forklift, carts, etc.

EDUCATION/EXPERIENCE:

• High school diploma or GED certificate
• Some retail industry knowledge and Sales experience preferred, though will train

Daily Duties:

• Report to Store Manager for daily assignment.
• Communicate with Retail and Processing Managers
• Work alongside staff, ETO’s, volunteers and community service workers.
• Audit sales floor for accurate pricing when assigned by Operation Manager.
• Audit quality of displays and merchandise.
• Help Store Manager with floor resets.
• Pull items from sale floor, for GIK request list.
• Work in all areas of processing and retail when needed.
• Assist the Store Manager with training.
• Run errands for store needs.
• Unload Estate truck and assisting customers with drive up donations.

#UGMUKG

REQUIREMENTS:

Union Gospel Mission is a privately funded 501(c)3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and Statement of Purpose. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:

• Be able and willing to share the Gospel and participate in all of the ministry activities of Union Gospel Mission.
• Subscribe to Union Gospel Mission Statement of Faith and Qualifications for Employment upon hire and continuously while employed.
• Adhere to Union Gospel Mission Employee Handbook.

We offer a comprehensive and mission-aligned benefits package designed to support your well-being, growth, and work-life balance. Our benefits include competitive health coverage, generous paid time off, retirement contributions after one-year of service, and opportunities for professional development - all within a collaborative, purpose-driven environment.

Highlights:

• Medical, dental, and vision insurance (options for employees, their spouse and children)
• Generous PTO (20 days annually with carryover) and 7 additional paid holidays (carryover limits may apply)
• Retirement plan with employer matching contribution starting at year one and building on years 3, 5 and 7 matching employee contribution up to 5% at year 7)
• Professional development support Mission driven culture