Tuition Center Manager

Location: Right beside Medan Tuanku Monorail station

Working hours:

Monday - Friday 12:30pm - 8:30pm

Saturday & Sunday 9:30am - 6:30pm

Responsibility

• Deliver excellent customer service by addressing inquiries, resolving complaints, and ensuring every customer has a positive experience

• Achieve and exceed sales targets by monitoring store performance and implementing strategic initiatives to boost sales.

• Proactively identify areas for growth and improvement.

• Analyze sales reports and data to maximize profitability, manage expenses, and identify opportunities for cost-saving measures.

• Oversee all operational aspects, including opening/closing procedures, cash handling, inventory management, and maintaining store cleanliness and organization in line with company standards.

• Lead, train, and mentor store staff, setting clear performance expectations and providing regular feedback. Foster a collaborative, high-performing team environment.

Requirements

• Minimum of 2 years of experience in the related industry, with at least 1 year in a supervisory or assistant manager role.

• Candidate must possess at least a Degree.

• Strong understanding of operations, sales strategies, merchandising, and customer service principles.

• Proven ability to meet and exceed sales targets, with strong financial acumen and experience in budgeting and profitability analysis.

• Exceptional leadership and people management skills, including effective communication, delegation, and problem-solving abilities.

• A proactive, results-driven mindset with the ability to work in a fast-paced, customer focused environment.