TUMI Retail Manager

About Us Who we are: Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Job Description Retail Operations & Commercial Strategy

Drive day-to-day commercial operations across all retail stores and department store counters to maximize sales performance, conversion rates, productivity, and overall market profitability.

Annual PLA Execution

Lead and manage the annual Performance Level Assessment (PLA) process for the entire retail frontline team; evaluate staff competencies, score individual performance tiers, and map out structured development or improvement plans.

KPI Management & Performance Analysis

Set, monitor, and analyze sales targets, retail metrics, and CRM KPIs. Identify performance gaps and competitor activities to swiftly execute targeted action plans and corrective measures.

Luxury Service & Brand Excellence

Act as the ultimate Brand Ambassador, ensuring all stores strictly comply with TUMI's premium visual merchandising (VM) guidelines, staff grooming standards, and luxury clienteling expectations.

Cross-Functional & Administrative Liaison

Partner regularly with corporate functions (Finance, Logistics, HR, IT, and Marketing) to streamline non-stock support, manage administrative workflows, approve operational logistics, and ensure business efficiency.

Inventory & Merchandise Optimization

Collaborate closely with the Merchandising and Allocation teams to maintain healthy stock levels, provide accurate sales forecasting, ensure timely SKU replenishment, and participate in scheduled stock-takes.

People Management & Talent Development

Lead recruitment, onboarding, ongoing performance appraisals, and retention strategies. Partner with the Training Manager to deliver regular coaching on sales techniques and operational SOPs.

Roster Optimization & Labor Management

Proactively manage store manpower allocation and optimize duty rosters to guarantee full floor coverage—maximizing sales conversion while controlling overtime (OT) expenses and streamlining operational submissions.

Network Expansion & Landlord Relations

Build and nurture strong strategic relationships with landlords and department store buyers; identify high-potential locations for premium store expansion and successfully execute localized marketing activations or roadshows.

Team Leadership & Motivation

Inspire, mentor, and build a highly motivated, collaborative frontline retail team; initiate sales incentives to drive engagement, and establish robust succession planning to cultivate internal growth.

Other responsibilities may be added to the above, which are consistent with the title of Retail Sales and Operations Manager.

4–6 years of experience as a Retail Sales and Operations Manager, with a proven track record of driving sales performance and achieving retail and CRM KPIs. Preferably from Premium to Luxury, or Lifestyle Brands, with hands-on retail experience (both at store and office levels). An entrepreneurial mindset.

Strong expertise in managing landlord relations and coordinating high-impact department store promotions.

Highly energetic and results-driven with a strong sense of urgency and a proven "get things done" mindset.

Strong ability to coach, motivate, and develop store teams to consistently meet and exceed business goals.

Exceptional interpersonal skills coupled with a deep passion for the luxury retail environment.

About The Team Why you'll love working here: At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs.

What We Value

• INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
• PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
• CULTURE & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.

The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location.

Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.