Tusker Implementation Assistant

Who you are

• Self-motivated, proactive and confident using initiative and an strong team player with the ability to collaborate effectively across departments and build positive working relationships
• Collaborative, professional and able to work well within a team, across teams with different stakeholders around the business and independently
• Able to prioritise effectively and work well under pressure with accurate, detail-focused and committed to high-quality work
• Able to use existing knowledge and experience to approach new tasks and situations with confidence, adapting to different processes and ways of working
• Willing to learn, develop and take on new challenges with strong organisation, time-management and prioritisation skills
• Flexible and adaptable to changing priorities with strong attention to detail, problem-solving and troubleshooting skills
• Excellent written and verbal communication skills with confident and competent in using Word, Excel and new systems or processes being able to work independently
• Experience of working collaboratively with Business Development, Implementation, Client Success, Credit Management and other teams to provide accurate cross-departmental administrative support for scheme onboarding and post-launch activity, ensuring tasks are completed within agreed timescales
• Strong organisation, time-management and prioritisation skills to coordinate onboarding activity for new customer schemes, including credit requests, sanction checks and system set-up requirements
• Accurate, detail-focused and committed to high-quality work to raise contractual agreements for internal review and arranging documents for customer review and signature and save signed legal agreements and maintaining accurate customer records across internal systems, including Back Office, Fleet Desk and Salesforce, so information is accessible to relevant teams and aligned with scheme requirements
• Experience of process map and tailoring it to each customer’s specific requirements, ensuring relevant scheme information is clearly documented and available throughout the life of the scheme; and supporting customer and driver portal set-up, including branding, configuration and required scheme information
• Manage monthly reschedules, re-writes and early termination reports for an Employee Benefit Provider’s customers, ensuring accurate and timely delivery. Coordinate motor insurance set-up with brokers and accident management providers for new customers
• Manage invoicing requirements and payment terms reporting for new customers, liaising with internal teams to ensure requirements are understood and actioned
• Support existing customers with second scheme set-up, including full schemes and affiliate arrangements
• Prioritise workload effectively, balance competing deadlines and use initiative to progress tasks and resolve queries where possible. Provide project support across Sales Support activity and contribute to continuous improvement

What the job involves

• This role provides essential support to the Sales Support team, helping to coordinate customer implementations, scheme launches and ongoing scheme administration. The Implementation Admin Assistant plays an important part in ensuring schemes are set up accurately, documentation is managed effectively and internal teams receive timely, reliable support throughout the onboarding process and beyond
• We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you
• We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future
• We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes
• Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information

The application process

• End Date: Thursday 17 September 2026

Benefits

• Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
• A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
• A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
• Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
• Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
• Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
• Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
• Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
• Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.