Tutor Operations Support (US Timezone) | Remote

About the Company

EDGE Tutor is Asia’s fastest-growing tutoring outsourcing provider, bringing the human edge in digital learning to education companies worldwide by providing access to world-class Philippines based teachers.

Founded in 2022 by co-founders Harvard alumnus Henry Motte de la Motte and Cecilia Calvo-Lewis, a graduate of the University of Pennsylvania Graduate School of Education, EDGE Tutor now serves partners in over 30 countries with global headquarters in New York, London, Colombo, Singapore, and Manila.

We connect the top 3% of rigorously selected online educators with global institutions, delivering white-labeled tutoring solutions with full tutor management. Our services cover K-12 English and Math, Adult/Corporate English, and high-stakes exam prep.

At EDGE Tutor, we combine passionate educators with operational efficiency to help education businesses scale and thrive globally.

EDGE Tutor: The Human Edge in Digital Learning.

The Role

The Tutor Operations Support plays a key role in ensuring seamless daily lesson operations across multiple global client accounts. The position involves monitoring lessons, maintaining data accuracy, and coordinating communication between tutors, clients, and internal teams. The ideal candidate is detail-oriented, reliable, and able to adapt quickly to client systems in a fast-paced remote environment.

Key Responsibilities

Responsibilities:

• Monitor live lessons across multiple client platforms to ensure lessons start and end on time and ensure all lesson data is updated accurately.
• Capture, clean, and record data in structured formats for reports.
• Manage lesson substitutions, tutor coverage, and operational coordination.
• Respond to internal, client, and tutor messages clearly and professionally across various communication channels.
• Handle administrative and coordination tasks related to lesson support to support internal and client audits.
• Maintain daily reports, attendance logs, and performance records.
• Collaborate with internal teams to address operational issues or process gaps.
• Adhere to rotational shifts, including nights, weekends, and public holidays.
• Ensure service consistency and uphold operational standards defined by Edge Tutor and its clients.

Qualifications:

• Minimum of 1 year of work experience in administrative, operations, or support functions.
• Experience in customer support, client coordination, or education operations is preferred.
• Bachelor’s degree (completed or ongoing) in Business Administration, Education, or any related field.
• Proficient in G Suite (Google Sheets, Docs, and Drive).
• Excellent written and verbal communication skills.
• Ability to work across multiple digital platforms, admin reports, and communication tools simultaneously.
• Tech-savvy and a quick learner, able to adapt to new client systems and tools with minimal supervision.
• Ability to work independently with high accountability and attention to detail.

Work Set-up and Requirements

• Schedule**:** May require flexible hours but with focus on graveyard-shift (start of shift at 8PM or 10PM). We require candidates who can demonstrate flexibility and adapt to schedule changes as needed for urgent situations or business requirements.
• Workdays: Five-day workweek with two rest days.
• Desktop/laptop with Intel i5 (10th gen), 8GB RAM or higher
• Minimum 25 Mbps internet speed with backup connection
• Backup power supply for at least 8 hours
• Role Budget: Php 25,000 - Php 30,000 per month

Why Work With Us?

• Support Educators Globally: Play a key role in supporting our network of expert tutors as they teach learners in 30+ countries across the Americas, Europe, the Middle East and Asia-Pacific
• Remote-First Culture: Work from home while being part of a collaborative, inclusive team. We meet in person quarterly to strengthen team connections and drive innovation.
• Structured Flexibility: Flexible but structured hours that help balance your work and life while maintaining work efficiency.
• Professional Growth: Gain advanced skills in strategic hiring, operational scaling, and decision-making to one of Southeast Asia's fastest-growing startups, recognized with prestigious industry accolades
• Appealing performance-oriented compensation
• Healthcare benefit: HMO for you plus 1 free dependent
• 30 days paid time off

Your expertise, our platform—together, we’ll transform education worldwide with Filipino Talent.
Ready to join us? Apply today!