TX Service Coordinator

**The schedule for this position is Monday - Friday 8:00 a.m. - 4:30 p.m. with a rotating on-call schedule for nights and weekends.**

Job Summary/Objective

The Service Coordinator oversees daily service department operations, including billing, scheduling service calls, coordinating staff activities, and managing inventory to ensure efficient workflows and customer satisfaction. This role supports monthly financial reporting, resolves customer service issues, coordinates safety meetings, and ensures compliance with company policies, regulatory requirements, and established quality and food safety standards.

Primary Duties & Responsibilities:

The essential functions include, but are not limited to the following:

• Oversee and complete accurate billing.

• Oversee daily activities for billing clerk, inventory clerk and parts runner.

• Schedules service department calls and prioritizes daily schedules.

• Responsible for resolving all internal and external client customer service issues in a cost effective and expeditious manner.

• Adhere to all municipal, state and federal regulatory compliance, reporting any nonconformity

• Responsible for annual warehouse and truck inventories.

• Assists in closing financials on a monthly basis.

• Coordinates monthly safety meetings.

• Adhere to all UDA safety policies and procedures, reporting any nonconformity.

• Adhere to all UDA GMP policies and procedures, reporting any nonconformity.

• Adhere to all UDA quality policies and procedures, reporting any nonconformity.

• Adhere to all SOP’s and HACCP guidelines.

• Other duties as required.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements

​​☐​None            ​☒​ Minimal             ​☐​ Moderate          ​☐​ High

Qualifications: 
General Skills & Abilities needed to complete job successfully:

• Ability to be self-driven, disciplined, and works in remote locations autonomously.

• Ability to communicate with a wide variety of people (i.e., Customers, Employees, Contractors)

• Ability to exercise sound judgment to make appropriate decisions.

• Ability to lead people to attain results.

• Ability to motivate and lead team to attain positive results.

• Ability to shift attention as needed for appropriate time management.

• Excellent computer skills and software (Office Suite, Outlook, Excel, Word, etc.).

• General knowledge of mechanical and instrumentation equipment.

• General knowledge of mechanical and instrumentation equipment.

• Requires ability to read, hear, speak, and comprehend and carry out verbal and written instructions.

• Strong knowledge of dairy mechanical and instrumentation equipment.

• Strong leadership skills and initiative.

• Strong negotiation skills, communication skills, problem solving skills, leadership skills, and ability to manage multiple responsibilities.

Experience: (required)

• 1-3 years of Supply Chain, Distribution and/or Shipping Management

• 3-5 years – Electrical, refrigeration, plumbing experience

Education/Certifications: (if n/a is applicable please note “N/A)

	Required	Preferred
Education (degree/certifications)	High School Diploma or Educational Equivalent

Work Environment & Demands 
Physical and environmental demands for this position are indicated below:  (check all that are applicable)

Physical Demands:

• Requires ability to hear and speak.

• Requires ability to safely operate equipment.

• Requires ability to stoop, bend, reach, lift and carry items between 20 and 55lbs often.

• Requires ability to stoop, bend, reach, lift, climb ladders and carry items up to 50lbs. on a regular basis.

• Requires ability to visually observe the condition of surroundings.

• Requires ability to walk and stand for prolonged periods of time.

Requires ability to work in varying extreme hot, cold, and wet temperatures and conditions.

Environment:

​​☒​Office environment

​​☐​Production floor

​​☐​Able to work 12-hour shifts

​​☒​Other (please specify)