UE Field Support Spec

Upper Extremity Support Specialists support the field sales team in driving growth, developing new business opportunities, and maintaining customer relationships across assigned territories. This entry-level or early-career position provides hands-on exposure to the sales process, product knowledge, and territory management within the medical device industry.

The ideal candidate is motivated, professional, and eager to learn—possessing strong communication skills, a team-oriented mindset, and the ability to thrive in a fast-paced, clinically driven environment.

• Assist the Sales Manager and field representatives in day-to-day activities, including customer outreach, case coordination, and product logistics.

• Support sales calls, demonstrations, and product evaluations in hospitals, surgery centers, and clinical settings.

• Develop and maintain relationships with surgeons, clinical staff, and supply chain partners to ensure high-quality service and responsiveness.

• Coordinate product availability, consignment, and order fulfillment in collaboration with Operations and Customer Service teams.

• Track and report sales activity, pipeline progress, and key metrics using CRM and internal reporting systems.

• Participate in product and procedural training to build deep knowledge of the company’s portfolio and clinical applications.

• Assist with regional marketing events, educational programs, and new product launches.

• Maintain compliance with all company policies, regulatory requirements, and hospital credentialing standards.

• Demonstrate professionalism, integrity, and commitment to customer satisfaction in all interactions.

• Education: Bachelor’s degree in Business, Life Sciences, or related field required.

• Experience:

  • 0–2 years of experience in medical device, healthcare sales, or related customer-facing role preferred.
  • Prior exposure to orthopedic or surgical environments a plus.

• Skills & Competencies:

  • Strong communication and interpersonal skills.
  • Highly organized with attention to detail and follow-through.
  • Self-motivated and eager to learn in a fast-paced setting.
  • Proficiency with Microsoft Office and CRM tools (e.g., Salesforce).
  • Comfortable working in clinical settings, including operating rooms.

Physical and Travel Requirements

• Frequent travel within assigned region; may require early mornings or extended hours to support surgical cases.
• Ability to lift and transport equipment up to 40 lbs.
• Must meet hospital credentialing and immunization requirements.