UEM Technical Specialist

We are seeking a skilled UEM Technical Specialist to join a leading Australian Organisation.  

You will play a vital role in managing and enhancing our endpoint services across Windows, Mac, and mobile environments, ensuring seamless operations and continuous improvement.

**Duration:**6 month contract + potential extensions
**Location:**Richmond. 3 days in office / week

As the selected candidate, you will:

• Design, deliver, and support endpoint services to meet business requirements and standards.
• Maintain and evolve the organisation’s Windows, Mac, and mobile environment, providing operational support aligned with Service Level Agreements.
• Participate in planning and executing infrastructure upgrades, patches, and major releases to minimise impact.
• Investigate, troubleshoot, and resolve issues with applications and technical tools.
• Drive continuous improvement across services, processes, and support functions.
• Collaborate with internal technical teams, stakeholders, and external service providers to implement innovative solutions.
• Contribute to strategic decisions around endpoint device management and technology upgrades.
• Support a 24/7 operational roster, ensuring stability and security of IT services.

To be successful in this role, you should have:

• Extensive hands-on experience managing large, complex operational IT environments in 24/7 capacity.
• Strong expertise in Windows, Mac, and mobile technology support, including design and support of infrastructure solutions.
• Proven experience leading large-scale endpoint service transformations and supporting infrastructure projects.
• Excellent stakeholder engagement skills at all organisational levels.
• Demonstrated ability to drive process improvement, automation, and operational efficiencies.
• Knowledge of IT security principles and standards.
• Effective communication skills, both verbal and written, tailored to varied audiences.
• Technical knowledge of modern management platforms such as VMWare Workspace ONE or Microsoft InTune.
• Experience with Windows 10 SOE, application packaging, and deployment tools like Microsoft Auto Pilot.
• Familiarity with managing iOS, Android, and MacOS endpoints, along with relevant management tools like SCCM, AD, Group Policy, and Office365.

It is desirable if you have:

• Experience with VMware and AWS cloud platforms.
• Knowledge of Single Sign-On technologies including Kerberos, SAML, and OAuth.
• Strong project management skills and requirements gathering experience.
• Existing understanding of Australia Post’s IT environment is highly regarded.

Applications are actively being reviewed NOW so please apply ASAP (no cover letter required). Queries can be addressed to [email protected] 

Please note that Aida, our after-hours AI conversational screening assistant, may be used as part of the initial application process.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.