UI/UX Principal

Who you are

• 12–15+ years of experience designing and delivering software products from start to finish as part of a cross-functional team, including experience shaping product vision at a senior leadership level
• Ability to deliver solutions on time independently and with on-site and distributed teams, while managing engagement and expectations across internal and external stakeholders
• Deep understanding of user-centered design methods and best practices, and experience using analytics and research to drive decisions and develop product iterations
• Strong AI-Fluency including experience with emerging AI tools and new ways of working
• Ability to explore ideas, persuade, and build consensus with senior leadership on fast-moving projects with varying degrees of ambiguity and deadlines
• Capability to deliver original, high-quality design work that is conceptually strong, pushes the boundaries of a solution and raises the bar for creative work, meets business needs, and is at the right level of fidelity for each phase of a project
• Executive-level communication and active listening skills, with a demonstrated ability to build and develop close, trusting relationships with a wide variety of senior stakeholders across product and engineering — including recruiting world-class, diverse talent
• Proven track record managing large design initiatives end to end, including managing competing priorities across multiple disciplines
• Demonstrated desire to continually improve on processes, and a history of driving meaningful process improvements at a team or org level
• Mastery of designing and thinking in design systems, not just single-purpose apps — including evolving and teaching the design systems approach to others, in and outside UX
• Actively holds difficult conversations about how designs impact ethics and equality, questioning projects, processes, and assumptions that may harm others — especially underrepresented groups — and has the conviction to speak up if veering off course
• Expert knowledge of current design tools, such as Figma, along with an ability to learn new tools
• A related technical degree required
• E-Commerce or app marketplace experience a plus

What the job involves

• We are hiring a dynamic Principal designer to join our AgentExchange UX team
• AgentExchange is the world's largest B2B marketplace, powering the Salesforce ecosystem with thousands of prebuilt AI solutions and tooling, apps, components, data solutions, and consulting services
• We're redefining how customers discover, evaluate, and adopt technology to extend Salesforce
• We're a tight-knit team working at the intersection of marketplace design, enterprise scale, and AI-powered innovation
• We value systems thinking, thoughtful storytelling, collaboration and drive
• To be successful in this role, you will bring proven creative leadership, top-notch visual design skills, and the demonstrated ability to influence senior leadership in an enterprise environment
• Our teams craft Salesforce's enterprise and consumer products, create new design patterns and guidelines, and partner with cross-disciplinary teams to bring human-centered experiences to life
• These roles are an opportunity to solve meaningful problems at scale, design for inclusivity and accessibility, and make life better for our users and customers
• You'll set and articulate the product and feature vision by leveraging your skills in visualization, influence, and empathy, guiding the team through its implementation
• You'll partner closely with product and technology leaders as a trusted, senior stakeholder in our release roadmap
• You'll immerse yourself in the end-to-end experience of your work, creating a variety of design artifacts to communicate ideas and direction and to persuade senior audiences
• Ultimately, you'll make products people love to use — tools that make a salesperson's day more productive, a marketer's campaign more powerful, and a developer's app more feature-rich
• If you want to use your UX skills to set the creative vision, inspire teams, and transform the way business gets done, we would love for you to join us!
• Set the vision for your product area, articulating it with passion and guiding the team through implementation, in close collaboration with product owners, engineers, and user research teams
• Serve as the primary point of contact and bridge linking design, product, engineering, and marketing teams across multiple disciplines
• Oversee multiple web and mobile application features, interfaces, and experiences across a broader product surface
• Communicate complex, compelling ideas that influence senior leadership using documentation, reviews, and presentations
• Produce prototypes, wireframes, storyboards, concepts, and other collateral to help communicate research results and persuasively make the case for new ideas at the leadership level
• Lead the evolution of design systems — creating designs that adhere to and extend the existing style guide, while suggesting and contributing to systemic modifications and teaching others the design systems approach
• Generate detailed final design specs that inspire accurate developer builds
• Work with developers and quality experts to deliver a polished final product
• Promote and educate others on new interface guidelines and design patterns across the broader organization
• Mentor and develop other designers, facilitating growth opportunities and actively advocating for team goals; partner with recruiting to identify and hire world-class, diverse talent
• Develop software that is global in reach, universal in design, and designed for users of multiple languages and abilities
• Champion and hold the line on accessibility, encouraging product and engineering management to prioritize accessible features and bug fixes, and questioning decisions that may be harmful to underrepresented groups
• Set and own the vision for a product's creative identity, articulate it clearly and convincingly to senior leadership, and guide the team through its implementation

The application process

• Please submit a résumé with links to your portfolio and password to access. Submissions without portfolios or work samples will not be considered

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year