UK Mail - Mail Operations Service Specialist

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Mail Operations Specialist (Collections) – Ryton

Location: Ryton

Salary: £12.71 per hour

Contract: 6-month Fixed-Term Contract (FTC)

Hours: Part-time, 25 hours per week

Working pattern: Monday to Friday, 1:00pm – 6:00pm

Help keep our national mail collection network moving

We’re looking for a Mail Operations Specialist (Collections) to join our team in Ryton on a 6-month fixed-term contract, working 25 hours per week, Monday to Friday from 1:00pm to 6:00pm, with a salary of £12.71 per hour.

If you enjoy solving operational problems, communicating with customers and colleagues, and keeping on top of a busy workload, this could be a great opportunity for you.

The role

You’ll help monitor downstream access mail collections across our national depot network, making sure collection activity is closely followed and that timings, volumes and service issues are managed effectively.

Communication is a big part of the role. You’ll work with customers, depots, mailing houses and internal operational teams, providing updates and helping to resolve or escalate issues when they arise.

Day to day, you’ll:

• Monitor collection activity across the network
• Help ensure collections take place on time
• Monitor collection timings and volumes
• Keep customers, depots and operational stakeholders updated
• Report and log collection events accurately
• Highlight and communicate service issues
• Help maintain mail integrity
• Produce timely operational updates and reports
• Support the team with collection queries and escalations

What you’ll bring

You don’t need to know everything about mail operations from day one. What’s important is that you can communicate clearly, work confidently with information and stay focused in a busy operational environment.

We’re looking for:

• GCSE Maths and English, or equivalent
• Confidence using Microsoft Word and Excel
• Strong verbal and written communication skills
• Good analytical skills
• An organised and accurate approach to work
• The ability to work effectively with customers and colleagues across different operational teams

Knowledge or an understanding of DSA Mail processes would be beneficial, but isn’t essential.

The important details

This is a part-time, 6-month fixed-term opportunity based in Ryton, working:

25 hours per week | Monday to Friday | 1:00pm – 6:00pm | £12.71 per hour

The role supports collection activity across a national network and has no direct people-management responsibility.

Sound like you?

If you’re organised, analytical and enjoy working with different people to keep a busy operation moving, we’d love to hear from you.

Apply today and become part of our Mail Operations team in Ryton.

Everyone Belongs at Evri GroupWe're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.As a Disability Confident Committed Employer, a Silver-accredited Inclusive Employer, and through our partnership with Scope, we're working to make our workplace and recruitment process more accessible for everyone.We encourage candidates to request adjustments at any stage of the recruitment process and there are touchpoints through the application process to do so. Every application is reviewed by a member of our Talent Acquisition team meaning that we don't use AI to screen candidates.At Evri Group, we're building an environment where everyone can be themselves and thrive.