UK Medical Biller (Midshift, WFH)

Roles and Responsibilities

Patient Coordination

• Manage patient enquiries via phone and email.
• Coordinate patient requirements, documentation, payments, and follow-ups.
• Liaise with clinicians, hospitals, insurers, and third parties.
• Provide professional and empathetic patient support.

Surgical Administration

• Coordinate surgical bookings and hospital requirements.
• Liaise with anaesthetists regarding procedures and availability.
• Coordinate equipment and implant requirements.
• Ensure pre-surgery documentation, approvals, and test results are complete.
• Maintain accurate patient and procedure records.

Billing & Accounts

• Prepare quotes, surgical estimates, and invoices.
• Monitor outstanding invoices and patient balances.
• Follow up payments with patients, insurers, and third parties.
• Record and reconcile incoming payments.
• Resolve billing discrepancies and payment queries.
• Assist with supplier payments and general finance administration.

Practice Administration

• Support essential scheduling and consultant diary requirements.
• Maintain accurate information in DGL Practice Manager and Carebit.
• Follow up outstanding administrative and operational requirements.

Required Experience

• 5+ years of experience in medical administration, patient coordination, or healthcare support.
• Experience in private healthcare, cosmetic surgery, or specialist clinics.
• Experience with billing, invoicing, credit control, and payment tracking.
• Experience liaising with hospitals, clinicians, and insurers.

Minimum Qualifications

• Excellent written and spoken English.
• Strong organization and attention to detail.
• Ability to manage confidential patient and financial information.
• Strong communication and follow-through skills.

A Successful Candidate Must Have

• Patient-focused and professional approach.
• Ability to manage multiple priorities.
• Strong problem-solving skills.
• Ability to work independently and remotely.

Proficient With

• DGL Practice Manager
• Carebit
• Microsoft Office / Microsoft 365
• Billing and invoicing systems
• Email and calendar platforms

Experience Advantage

• UK private healthcare experience.
• Cosmetic surgery or specialist clinic experience.
• Private medical insurance and claims experience.
• Healthcare billing and credit control experience.

Working Schedule

Monday to Friday, 8:00 AM–5:00 PM UK Time