UK Voice Process - Customer Support

Account Manager – UK Voice Process

Location: T. Nagar, Chennai – On-site
Shift: 1:00 PM – 10:00 PM IST / 2:00 PM – 11:00 PM IST
Process: International Voice Process | UK

About the Role

Are you an experienced customer service or account management professional looking to take the next step in your career?

We are looking for a confident, customer-focused Account Manager to join our UK Voice Process team. In this role, you will be a key point of contact for our customers, building strong relationships, resolving queries, managing escalations, and ensuring a consistently high level of customer experience.

You will also have the opportunity to develop your expertise in the PropTech and SaaS space, while growing into broader operational and leadership responsibilities.

Key Responsibilities

• Handle customer interactions professionally through international voice calls.
• Understand customer concerns, resolve queries, and provide timely and effective solutions.
• Raise and manage support tickets and track work orders through to successful completion.
• Coordinate with internal teams to ensure smooth and efficient service delivery.
• Handle customer escalations and retention calls with professionalism and empathy.
• Build and maintain strong, long-term customer relationships.
• Understand customer requirements and identify opportunities to improve the overall customer experience.
• Develop a strong understanding of PropTech products, processes, and workflows.
• Contribute to operational improvements and support team performance.
• Take ownership of assigned tasks and consistently meet service and performance targets.

What We’re Looking For

• 3+ years of experience in Customer Support, Account Management, or a similar customer-facing role.
• Prior experience in an international voice process, preferably supporting UK customers.
• Experience in SaaS-based customer support is preferred.
• Excellent verbal and written communication skills in English.
• Strong customer-handling and relationship-management skills.
• Ability to manage customer escalations and retention conversations confidently.
• Good understanding of day-to-day operations and service delivery.
• Strong problem-solving and decision-making abilities.
• Proactive, intelligent, and tech-savvy, with the willingness to learn new tools and processes.
• Comfortable working in a fast-paced, target-driven environment.
• A positive team player with the ability to collaborate effectively across teams.
• Strong potential and interest in taking on future team leadership responsibilities.

Good to Have

• Knowledge or experience in the PropTech and SaaS industry.
• Previous experience as a Project Manager.
• Familiarity with Scrum and Agile methodologies.
• Experience working with CRM, ticketing, or customer support platforms.

Why Join GNB?

Career Growth & Development
Gain valuable experience in a growing international business with opportunities to take on greater responsibilities.

Work with Innovative Technology
Build your expertise in AI-driven PropTech and SaaS solutions.

Growing & Stable Organisation
Be part of a company that has consistently grown over the past five years.

Collaborative Work Culture
Work alongside a supportive, energetic, and customer-focused team.

Office Perks
Enjoy complimentary lunch and dinner at the office.

Work Location

T. Nagar, Chennai – Work from Office

If you are passionate about customer experience, enjoy working with international clients, and are looking for an opportunity to grow within the PropTech industry, we’d love to hear from you.

Pay: ₹30,000.00 - ₹60,000.00 per month

Work Location: In person