UKG Functional Consultant

Role & responsibilities

Required Skills & Experience

• 8+ years of relevant experience in UKG/Kronos Workforce Management.
• Strong functional expertise in UKG Workforce Management business processes.
• Proven experience in enterprise production support / AMS engagements.
• Hands-on experience in UKG configuration and troubleshooting.
• Strong understanding of Time & Attendance, Scheduling, Accruals, and Payroll-related processes.
• Experience handling P1/P2 and other business-critical production incidents.
• Good understanding of ITIL processes, including Incident, Problem, Change, Release, and Knowledge Management.
• Strong analytical and root-cause analysis skills.
• Ability to work independently and manage multiple priorities.
• Strong written and verbal communication skills.
• Strong stakeholder and customer management capabilities.

Preferred Skills

• UKG certification(s).
• Experience with UKG Pro Workforce Management / UKG Dimensions.
• Experience with UKG Workforce Central.
• Experience supporting global or large-scale UKG environments.
• ITIL certification.
• Experience with ServiceNow or similar ITSM platforms.
• Exposure to Agile delivery methodologies.