UKG Technical Consultant

Role & responsibilities

Required Skills & Experience

• 5+ years of relevant UKG/Kronos technical experience.
• Strong experience with UKG Workforce Management technical components.
• Hands-on experience supporting enterprise integrations.
• Strong knowledge of REST APIs, SOAP Web Services, XML, JSON, SQL, and file-based integrations.
• Experience troubleshooting complex production and integration issues.
• Experience supporting payroll-critical integrations.
• Strong understanding of enterprise application integration concepts.
• Experience in L2/L3 production support and AMS environments.
• Experience handling P1/P2 incidents and performing Root Cause Analysis.
• Understanding of Incident, Problem, Change, Release, and Knowledge Management processes.
• Strong analytical and troubleshooting capabilities.
• Strong communication and stakeholder management skills.

Preferred Skills

• UKG technical certification(s).
• Strong UKG Pro Workforce Management / UKG Dimensions experience.
• UKG Workforce Central experience.
• Experience with middleware/integration platforms.
• Experience with ServiceNow or similar ITSM platforms.
• ITIL certification.
• Experience with monitoring and automation tools.
• Exposure to Agile and DevOps practices.
• Experience supporting large-scale/global UKG environments.