UKI -Inside Sales Agent

Vacancy Name

UKI -Inside Sales Agent

Vacancy ID

VN3110

Location

UK - Belfast

Created Date

8/20/2026 10:46 AM

Description

The Inside Sales Executive is the first point of contact for new leads; converting prospects into customers and providing professional and efficient onboarding journey. The Inside Sales Executive will also be responsible for converting customers who have expired and left Achilles.

Key Responsibilities

REVENUE

Selling a range of Achilles products & services to prospective customers

Cross-selling & upselling to maximise revenue opportunities

Manage the annual subscription renewal process for designated accounts

Achieve monthly quarterly and annual sales objectives

Follow up database mail shots by telephone to establish sales leads

Supporting Buyer-led campaigns to onboard new Suppliers

RETENTION

Build rapport with customers; understanding their needs and recommending appropriate solutions for expired suppliers

Proactively review customers’ accounts, to advise how the customer can achieve more value from the subscription

Promote usage within Supplier organisations through reporting & insights

Maintain optimum customer experience & satisfaction

Advise customers on steps to achieve greater visibility & value, for example; changes to questionnaire data, profile & product code updates, meet the buyer events and online training tools

Recommend additional products and services that can add value to the customer

Manage win-back process where Supplier subscriptions have lapsed

DATA QUALITY

Maintain CRM system (MS Dynamics) with customer information, contact log, pipeline stage and notes

Create customer profiles within CRM, using questioning to identify customer needs, business cycles, growth plans and product offerings

TEAM

Attend monthly team meetings to discuss issues, suggestions, and improvements relating to the running of the sales team.

Take part in morning huddles to review previous day and to set daily objectives

To work within a framework of corporate standards and policies.

Develop new skills through attendance at formal training, participating in group workshops, and undergoing coaching with experienced agents

Qualifications

No mandatory qualifications required

Person Specification

COMPETENCIES

DRIVE & MOTIVATION

Addresses multiple demands without losing focus or energy

Increases efforts in the face of difficulties or obstacles and recovers quickly after setbacks

Remains calm and focused during stressful or challenging situations; concentrates only things they can control or influence

Encourages others during challenging times with their positive, can-do attitude

INFLUENCING

Successfully employs more than one influencing strategy or tactic when trying to persuade others

Effectively employs bold, unusual, or dramatic steps to persuade and convince others

Rehearses or role-plays conversations or presentations to get feedback on their intended approach

Anticipates the effect of their approach on others

CUSTOMER FOCUS

Uses communication styles that are appropriate to the needs and interests of customers and stakeholders

Proactively identifies repeated problems or barriers to customer service and takes steps to resolve these

Asks questions to gain a clear understanding of customer’s problems or complaints

Keeps customers informed of progress

ACHIEVING RESULTS

Plans and structures own work in order to achieve agreed objectives

Strives to deliver within agreed deadlines

Thinks carefully about how to make the best use of their time

Balances quality standards with the need to meet deadlines

SUPPORTING COLLEAGUES

Treats others with respect, fairness, and consistency

Makes time available to help others when asked

Uses their skills and knowledge to make things easier for others

Thinks about the impact of their own work and performance on others in the team

We welcome applications from people of all backgrounds. We foster a diverse and inclusive culture that empowers staff to grow and maximise their skills in an environment free from all forms of inequality.

Our benefits packages vary from country to country dependant but we aim to provide flexible and competitive benefits that support individual financial, physical health and mental wellbeing. Some examples include:

• Pension or retirement benefits
• Health insurance cover
• Paid Annual Leave / PTO
• Charity / Volunteering Day
• Family friendly policies
• Flexible working practices (dependent upon role and location)
• Health & Wellbeing initiatives

When you apply for a role with Achilles, we collect and process your personal data as described in out recruitment privacy notice