Underwriter

Work Set Up: Remote
Work Schedule: 9 AM - 6PM EST (M-F)
Equipment: BYOD (16 GB RAM)

What does a day in the life of an Financial Underwriter look like?

Vetting & Eligibility Review:

• Daily review and processing of organization eligibility requests, address verifications, and name/identity checks through internal queues (EFT, Standard Vetting, Enhanced Vetting).
• Conducts in-house compliance reviews, manages the NPO Sync Queue, and performs one-off eligibility assessments as exceptions arise.
• Keeps the vetting playbook current with procedural updates.

Financial Operations & ACH/EFT Processing:

• Processes Electronic Funds Transfers (EFT) daily and handles ACH/NOC processing on a weekly cycle.
• Reviews outstanding checks across all bank accounts, manages holds on organizations with stale or unresolved checks, and imports stale check data into TDS and Wells Fargo systems on a monthly basis.

Data Management & Reporting:

• Produces a daily operations snapshot and contributes data for the weekly slide deck and monthly metrics reporting package.
• Maintains the DC file share to ensure records are organized and accessible. Periodically reviews upcoming Panorama CRM renewals to support account continuity.

Compliance & Risk Screening:

• Runs and reviews Membercheck batch scan results on a weekly basis to identify potential compliance flags.
• Works within established vetting standards to ensure organizations meet eligibility requirements before funds are released or accounts are activated

Support & Escalation Handling:

• Manages the Zendesk support ticket queue and the Requested Changes Queue daily.
• Responds to escalations from Sales and Account Management teams via email and handles ad hoc compliance or eligibility questions.
• Participates in team stand-ups, one-on-ones, and cross-functional meetings.

What are the required qualifications for an Financial Underwriter?

• Experience with payment processing concepts — ACH, EFT, NOC processing, and check management
• Comfortable working in multiple platforms simultaneously (CRM, ticketing systems, banking portals)
• Proficiency with Microsoft Office, especially Excel for data tracking and reporting
• Ability to interpret and apply compliance or eligibility criteria consistently across a high volume of cases
• Familiarity with nonprofit or charitable organization structures is a plus

Ninja Perks and Benefits

• Remote setup
• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/eKrZ2SGbsRYPeA5Tmy-qa