Underwriting Operations & Process Improvement Specialist

About Us: We're a Fortune 500 general insurer, celebrated for our exceptional service and explosive growth.

Our organisation is actively committed to Innovation. Team members throughout our business live the Innovation Behaviours. This fosters an Innovation culture where new skills are learnt, ideas are shared and opportunities are created as we strive for better outcome.

Help Shape Better Ways of Working

Are you someone who enjoys bringing structure to complex processes, working with data and systems, and finding practical ways to improve how work gets done?

We're looking for an Underwriting Operations & Process Improvement Specialist to support our underwriting operations. This is a hybrid role that combines operational support, data and reporting, stakeholder coordination, and continuous improvement initiatives.

You'll play an important role in ensuring operational processes run efficiently and accurately, while helping identify opportunities to streamline workflows, improve data quality, and enhance business performance.

This is an excellent opportunity for someone who enjoys both operational execution and driving meaningful improvements that make work easier, faster, and more effective.

Success in the Role

In this role, you will:

✓ Ensure high-quality operational support and data integrity
✓ Identify inefficiencies and improve workflows
✓ Develop reporting and insights to support decision-making
✓ Leverage automation and AI tools where appropriate
✓ Influence stakeholders to adopt better ways of working

What You’ll Be Doing:

70% Underwriting Operations & Business Support

You'll play a key role in supporting underwriting operations through a variety of coordination, administration, reporting, and process activities, including:

• Maintaining accurate records, documentation, data, and system information
• Coordinating operational activities to support efficient workflow management
• Preparing and managing business documentation, reports, and operational information
• Producing reports, insights, and data analysis to support business decision-making
• Monitoring data quality and resolving information gaps across systems and processes
• Partnering with internal stakeholders to ensure information is captured, maintained, and communicated accurately
• Supporting operational priorities and helping ensure service standards are achieved
• Building effective working relationships with internal and external stakeholders

30% Process Improvement & Business Impact

A key focus of this role is identifying opportunities to strengthen operational effectiveness and deliver measurable business improvements.

You will:

• Identify process inefficiencies, bottlenecks, and opportunities for improvement
• Recommend and implement practical solutions that improve quality, efficiency, and consistency
• Support continuous improvement initiatives across workflows, reporting, and systems
• Develop reporting and insights that help teams make better decisions
• Improve data capture, process visibility, and operational controls
• Leverage technology, automation, and digital tools to reduce manual effort where appropriate
• Support change initiatives and encourage adoption of improved ways of working
• Contribute ideas that enhance business performance and customer outcomes

What we’re looking for

We're seeking a highly organised and detail-oriented professional who enjoys working with processes, data, systems, and stakeholders.

You will be naturally curious, proactive, and motivated to challenge existing ways of working. Most importantly, you'll be able to demonstrate how you have improved processes, solved problems, or delivered operational efficiencies in previous roles.

Essential

• Experience in operations, business support, underwriting support, administration, coordination, or a similar role
• Demonstrated experience identifying and implementing process improvements
• Strong attention to detail and commitment to quality and data accuracy
• Experience working with systems, data, reporting, and business processes
• Strong organisational skills with the ability to manage competing priorities
• Advanced Microsoft Office skills, particularly Excel
• Strong problem-solving and analytical capabilities
• Excellent communication and stakeholder management skills
• Ability to work collaboratively within a team environment

Highly Regarded

• Qualifications in Business, Administration, Information Systems, Data Analytics, or a related discipline
• Experience developing reports, dashboards, or business insights
• Experience participating in projects, system enhancements, testing, or business transformation initiatives
• Experience using Power BI or similar reporting tools
• Exposure to automation, workflow improvement, or digital productivity tools

Why Join Us?

This role offers the opportunity to contribute beyond day-to-day operations and play an active role in improving how work gets done.

You'll gain exposure to a broad range of stakeholders, processes, and systems while helping deliver meaningful operational improvements. If you enjoy combining strong operational execution with a continuous improvement mindset, you'll have the opportunity to make a tangible impact on business performance and the way the team works.

Want to know about Berkley Insurance

http://www.berkleyasia.com

https://www.berkleyre.com/asia

Everything Counts, Everyone matters

How to Apply

The successful applicant will be provided with a competitive remuneration and benefits package and an excellent platform for growth and development.

Apply in confidence with CV and covering letter.

***NO AGENCIES***