Underwriting Service Coordinator

TDC Specialty Underwriters, Inc. (TDCSU), an Excess & Surplus lines subsidiary of The Doctors Company (the nation’s largest writer of physicians’ malpractice insurance based in Napa, California), offers a broad range of professional and management liability insurance products focused on healthcare providers, institutions and organizations.  TDCSU has been in existence since January 2016 and is seeking to hire experienced professionals to support its continued growth.  TDCSU is headquartered in Farmington, Connecticut.

TDCSU is currently seeking Underwriting Service Coordinator candidates to support the expansion of its medical professional liability business.

Responsibilities:

Working under the supervision of the Underwriting Support Manager, the Underwriting Service Coordinator is expected to:

• Possess strong working knowledge of TDCSU products and corresponding product appetites in order to respond to the various processing requests swiftly and accurately.
• Partner with assigned underwriter(s) to assure broker experiences with TDCSU result in a high level of satisfaction.
• Support the submission lifecycle process utilizing currently established guidelines, workflows and service metrics.
  • Has primary responsibility for renewal solicitation and pre-work, binder processing, subjectivity follow-ups, policy issuance and mid-term transactions.
  • Assures all required data elements to close out the underwriting process for respective accounts are complete and accurate.
• Maintain a strong working knowledge of policy administration and related systems functionality – incorporation of newly released functionality, active in suggesting enhancements to the system, participant in user acceptance testing of upcoming sprint deployments, assist underwriters with training, etc.

TDCSU is also seeking candidates with a desire to contribute to a collaborative, motivated and professionally ambitious work environment.

Preferred Candidates:

Essential to success in this position are the following talents and skills:

• Superior customer-service
• Strong interpersonal skills and collaboration skills
• Good listening skills
• Displays Patience
• Excellent Problem-solving skills
• Extremely organized
• Effectively communicates, both in writing and orally
• Strong attention to detail
• Sets priorities effectively
• Excellent judgment
• Engenders confidence and trust with underwriters and other support staff
• Willingness to learn
• Takes charge
• Operates with minimal supervision yet knows when to seek guidance or approval

Requirements:

1-3 years specialty lines experience as underwriting assistant or equivalent

Proficiency with Excel, Word and demonstrated aptitude with Windows based operating systems