Underwriting Support Operations Analyst

About the Company

Location: United States - Hybrid

Pay range and compensation package

Compensation: Competitive base salary + discretionary annual bonus

Benefits: Full health benefits (medical, dental, vision), 401(k), and potential relocation assistance

About the Role

Role Overview The Senior Underwriting Support Operations Analyst plays a critical role in supporting the operational backbone of our U.S. Managing General Agent (MGA) portfolio. Working closely with underwriting teams, brokers, carriers, and internal stakeholders, this position ensures the seamless execution of policy administration, regulatory compliance, and delegated authority operations. This role offers a unique opportunity to participate directly in the launch and scaling of new MGAs, providing exposure across underwriting, operations, compliance, finance, technology, and executive leadership functions. It is ideal for a motivated insurance operations professional who thrives in an entrepreneurial environment and wants to build operational excellence from the ground up.

Responsibilities

• Key Responsibilities
• Underwriting & Policy Administration Support
• MGA Launch Execution: Serve as a hands-on underwriting assistant during early-stage MGA launches, executing submission clearance, rating, quoting, binding, invoicing, and policy issuance.
• Operational Alignment: Train, align, and monitor underwriting assistants across business units to ensure efficiency and standard process adherence.
• Data Quality Control: Oversee outsourced data-entry providers and audit policy administration system data for accuracy, completeness, and consistency.
• Delegated Authority & Compliance
• Reporting & Regulatory: Maintain full compliance with Lloyd’s Cover holder Reporting Standards and U.S. state regulatory requirements.
• Audits & Due Diligence: Facilitate delegated authority audits, due diligence reviews, and quality assurance processes.
• Workflow Training: Develop guidelines and deliver training on delegated authority workflows and compliance expectations.
• Bordereaux, Data & Systems
• Bordereaux Management: Collaborate with IT and data engineering teams to produce accurate bordereaux submissions and preserve data integrity.
• Process & Tool Optimization: Assist in system enhancements, workflow automation, user acceptance testing (UAT), and data validation routines.
• Broker & Market Engagement
• Broker Onboarding: Manage producer agreements, broker onboarding workflows, and ongoing relationship maintenance.
• Broker Operations & Reporting: Serve as the primary contact for operational inquiries, ensure broker master data accuracy, and compile required performance reporting.
• Financial Operations & Premium Accounting
• Cash & Account Administration: Support cash management, collateral tracking, trust account administration, and banking coordination with internal and external partners.
• Reconciliation & Billing: Monitor premium billing cycles, reconcile cash within the policy administration system, and maintain compliant collateral accounts.
• Claims & Cross-Functional Operations
• Workflow Support: Assist with claims reporting and oversight workflows.
• Process Documentation: Map current state processes and design scalable, standardized operating procedures (SOPs).
• Leadership Dashboards: Prepare operational metrics, performance reporting, and presentations for senior executive leadership.

Qualifications

• Experience: Minimum 5 years in an underwriting support, operations, delegated authority, premium accounting, or technical role within a U.S. Carrier, MGA/Cover holder, Lloyd's Cover holder, or Wholesale Broker.
• Domain Knowledge: Strong understanding of the complete policy administration lifecycle, premium accounting workflows, and Lloyd’s operational frameworks.
• Work Authorization: Must be legally authorized to work in the United States.
• Lloyd's Expertise: Experience with Lloyd’s delegated authority audits, binding authority agreements, bordereaux management, or Lloyd’s broker technician roles.
• Certifications: Professional insurance designations (e.g., AINS, CPCU).

Required Skills

• Technical Proficiency: Hands-on experience with modern productivity and analytics tools, including Excel, Power BI, and generative AI productivity tools (e.g., Copilot, Claude).
• Core Competencies: Excellent analytical, written, and verbal communication skills with exceptional attention to detail.
• Problem Solving: Proven ability to synthesize complex operational inputs into clear, actionable workflows and solutions.
• Adaptability: Demonstrated experience building operational processes from scratch in a fast-paced environment.

Preferred Skills

• Professional insurance designations (e.g., AINS, CPCU) as noted under Certifications.