Unified Communications Engineer

About OculusIT

At OculusIT, we help colleges and universities use technology to operate with confidence, serve their communities, and build a better future. Our work supports the systems higher education depends on every day — from cybersecurity, cloud, and infrastructure to ERP, data, and managed services.

We’re looking for people who want their work to matter, who take ownership, solve problems with clarity, and bring a team-first mindset to complex technology environments. If you’re energized by meaningful work, continuous learning, and serving institutions with purpose, you’ll find a strong fit here.

As a global organization, our values guide how we work:

• Trust is Built Through Action — We communicate openly, follow through, and earn trust through reliability.
• We Own What We Do — We take responsibility for outcomes and stay with problems until they’re solved.
• Distill Clarity from Complexity — We make complicated challenges easier to understand, decide, and act on.
• The Power of We — We collaborate across teams, roles, and perspectives to create better solutions.
• Stay Ahead Always — We stay curious, keep learning, and apply new ideas to improve how we serve.
• Work With Empathy — We listen, respect context, and remember there are people behind every system and decision.

If this sounds like the way you want to work, we’d be excited to meet you.

Job Summary:

We are seeking an experienced Voice / Unified Communications Engineer with strong expertise in enterprise VoIP and telephony systems. The role involves designing, supporting, and troubleshooting voice infrastructure across on-prem and cloud environments, ensuring high availability, optimal call quality, and seamless PSTN integration.

Roles & Responsibilities:

• Design, implement, and support enterprise VoIP and Unified Communications systems.
• Troubleshoot call quality issues including latency, jitter, packet loss, and call drops.
• Manage and support platforms such as Cisco Unified Communications Manager, Avaya, and Microsoft Teams Voice.
• Configure and maintain SIP trunks, PSTN integrations, voice gateways, and SBCs.
• Support cloud voice solutions including Zoom Phone and RingCentral in hybrid environments.
• Ensure proper network configuration for voice traffic, including QoS, VLANs, and routing.
• Collaborate with network and infrastructure teams for UC performance optimization.
• Handle incident management, root cause analysis, and vendor escalation for voice systems. Monitor team performance and drive continuous improvement initiatives.

Required Skills:

• Experience in enterprise VoIP/telephony environments.
• Strong knowledge of SIP, H.323, RTP/SRTP, and MGCP protocols.
• Hands-on experience with Cisco Call Manager, Avaya systems, and Microsoft Teams Voice.
• Experience with SBCs (AudioCodes, Ribbon, Oracle SBC) and PSTN integrations.
• Understanding of LAN/WAN networking, QoS, VLANs, and IP routing for voice systems.
• Strong troubleshooting and incident resolution skills.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related field.
• Hands-on experience in Voice / Unified Communications or enterprise VoIP environments.
• Strong experience with platforms such as Cisco Unified Communications Manager, Avaya systems, or Microsoft Teams Voice.
• Solid understanding of VoIP protocols including SIP, H.323, RTP/SRTP, and MGCP.