Unified Communications Support Engineer

Job Title: Unified Communications Support Engineer

Locations: Bengaluru and Pune

Work Type: Hybrid

Experience: 2.5-8 Years

About ARA's Client Global Professional Services Leader

ARA's Client is a leading global professional services company that assists businesses, governments, and organizations in building their digital core. They focus on optimizing operations, accelerating revenue growth, and enhancing citizen services. With a commitment to innovation and a talent-led approach, ARA's Client operates in over 120 countries, employing approximately 791,000 people.

Role Summary

In this role, the Unified Communications Support Engineer will act as a software detective, investigating and resolving issues across critical business systems. They will ensure the smooth operation of applications through proactive monitoring and collaboration with various teams.

Key Responsibilities

• Act as a Subject Matter Expert (SME) in Unified Communication and Collaboration Operations.
• Collaborate with cross-functional teams to drive key decisions.
• Provide timely solutions to problems affecting immediate and multiple teams.
• Coordinate with stakeholders to align support activities with business objectives.
• Mentor junior team members to enhance their technical skills.
• Drive continuous improvement initiatives for support processes.
• Monitor system performance and troubleshoot complex issues.
• Engage in incident management processes to ensure system reliability.

Must-Have Qualifications

• Minimum 2.5 years of overall experience.
• Strong experience in Unified Communication and Collaboration Operations.
• Strong troubleshooting and analytical skills.
• Proficiency with monitoring tools and incident management processes.
• Excellent communication skills for diverse audiences.
• Ability to work effectively in a collaborative environment.

Nice to Have

• Experience with cloud-based communication solutions.
• Familiarity with network protocols and infrastructure.
• Knowledge of ITIL practices.
• Certifications in relevant technologies.

Behavioral Competencies

• Strong ownership mindset.
• Excellent stakeholder communication.
• Proactive problem-solving ability.
• Adaptability in a dynamic environment.
• Team-oriented approach.

Why Join Us

• ARA's Client offers a dynamic work environment that fosters innovation.
• They provide opportunities for professional growth and development.
• ARA's Client is committed to creating a diverse and inclusive workplace.
• They leverage cutting-edge technology to drive change and impact.