Unified Support Services Executive

Job Summary

The opportunity: Executive-Operations-Operations-CBS - ITS - Unified Support Services - MF Specific - Pune.

Your key responsibilities

• Facilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).
• Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
• Resolve complex incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.
• Acts as a lead to less experienced specialists
• Provide after-hours service for escalated issues or tasks from the Service Desk or supervisor.
• Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy and EY Technology process.
• Anticipates technology support issues and acts to creatively to prioritize tasks, interpret solutions and apply knowledge to facilitate the development and implementation of technical business solutions to complex customer technology needs and issues
• Works independently on small projects and assesses the local needs of area offices and responds appropriately
• Document and track the status of enquiries, coordinate appropriate responses and follow-up to ensure customer satisfaction
• Work effectively as remote hands for other EY Technology functions, such as Telecommunications and Hosting.
• Maintain a thorough understanding of EY Technologys organization and service offerings in order to identify how best to address end user technology needs and incidents.
• Understand the Firms business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
• This role is required to physically work in an EY office.

Qualifications

• Master of Computer Applications
• Bachelor of Computer Applications
• Bachelor of Technology in Computer Science
• Bachelor of Technology in Mechanical Engineering
• Bachelor of Engineering in Electrical
• Bachelor of Science in Chemistry
• Bachelor of Commerce

Experience

• Technical Support (2+ years)
• IT Infrastructure Management (5+ years)

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.