Unit Head, B2C Governance Processes

Responsible for managing end-to-end contract governance, legal coordination, vendor onboarding, and procurement activities, ensuring compliance, effective risk management, operational efficiency, and strong stakeholder collaboration across the business.

Responsibilities

• Manage the end-to-end lifecycle of legal agreements, including review, governance, risk identification and mitigation, coordination, and approval processes
• Serve as the key liaison between Business Users and Legal Counsel to facilitate contract negotiations, reviews, and approvals
• Maintain and manage contract repositories, governance records, and legal documentation databases to ensure accuracy, completeness, and accessibility
• Support partner and vendor onboarding activities, including due diligence, compliance reviews, registration, and related documentation
• Govern and ensure end-to-end procurement activities, including RFX, quotation evaluation, and vendor selection processes, are conducted in accordance with established Procurement policies and guidelines
• Drive continuous improvement initiatives to enhance and streamline legal, contracting, and sourcing processes and workflows
• Work independently and collaborate effectively with various stakeholders to identify and gather information requirements, ensuring alignment with business needs
• Demonstrate strong teamwork, communication, and interpersonal skills, with the ability to build effective working relationships across functions and stakeholder groups

Requirements

• Bachelor’s degree in Business Administration or a related discipline, with 7-9 years of experience in related roles
• Familiarity with basic legal, procurement or financial principles
• Ability to maintain confidentiality and handle sensitive information
• Demonstrable experience from a governance support role in a business environment
• Attentive to detail with strong written and verbal communication skills
• Pro-active and ability to work independently and also collaboratively in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Meticulous and consistent as nature of work is transactional

Next Steps Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

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