Unit Head ( Cinema Line )

Designation : Unit Head
Department : Operations
Reporting to : Cluster Manager / Vice President - Operations / C.O.O
Location :
Job Description
 Supervises the functions of the department employees, facilities, operations and cost on a day- to-day
basis.
 Owner of all SOPs followed in all Cinema activities and ensures 100% compliance of the same.
 Maintains the standards of service as laid in the Brand standards and ensures 100% compliance of the
same.
 Conducts 1 hour of Staff Training per Week and also conducts at least four Shift Briefings.
 Conducts a complete property round every day.
 Co-ordinates functions and activities with other department heads as assigned.
 Monitors and controls, on an on-going basis:
 Establishes and maintains effective customer/employee relation.
 Sets up targets/ goals for the department, makes constant effort to achieve the same.
 To introduce new ways and means to minimize transaction time at box office.
 Makes constant effort to up-grade and maintain the standards of cinema.
 Oversees the services of Cinema from box-office to concessions and cleaning, to ensure highest standards
and quality services at all times.
 Conducts under the guidance of the Area manager, such functions as hiring, employee orientation, on the
job performance, coaching and disciplinary action if necessary, to ensure appropriate staffing and
productivity.
 Develops formal training plans and conducts on the job-sessions for all employees of Cinema.
Supervises and co-ordinates in liaison with the Area Manager, operational decisions and such factors as:
 Co-ordinates with the Accounts for special purchase requirement relating to cinema.
 Establishes and maintains the record systems:
 Ensures that displays are up-dated at all times.
 Ensures effective co-ordination for advertising films.
 Ensures all complaints are dealt with properly.
 Prepares monthly reports, forecast report and any other report pertaining to the cinema department.
 Maintains and enforces the operations and the HR manual.
 Monitors, controls departmental expenses.
 Maintains revenue/accounts related records.
 Prepares departmental budgets and objective manuals, with constant review and observations.
 Ensures proper maintenance of all equipment’s and follow-up on AMCs.
 Efficient and optimum utilization of staff by rostering them effectively.
 Ensures compliance with all legal requirements in connection with Cinemas.
 Ensures code of conduct and grooming.
 Maintains minimum stock levels of all items and participates in inventories on weekly basis.
 Implement Annual Activity Calendar and monitor promotions and events
 To monitor VIP movements
 To ensure that displays are well maintained and updated at all times.
 To ensure cleanliness at box, foyer, auditorium, rest rooms etc. and co-ordinate with housekeeping as and
when required.ROLES & RESPONSIBILITIES
Essentials for the Unit Head - Operations:
 Checking attendance of all departments in the Cinema.
 Checking BO revenue and Concessions revenue for the previous day and updation of Monthly records.
 Property round with the concerned support department supervisors/AMs.
 Thursday stock Take.
 Weekly staff meeting to take feedback from Associates.
 Weekly Operations review meeting with all support department supervisors/AMs. Ideally to be conducted on
Thursday afternoon.
 Daily Spoilage review and Stock commuting.
 SMS and Tele calling activity weekly review.
 WAC update on every Monday.
 Cost saving sheet to be sent on daily basis
 Print Check reports
 Reports to be send every Friday morning
To perform any other duties as may be assigned by the Management from time to time

Pay: ₹31,840.10 - ₹40,595.37 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person