Unit Head / Cinema manager - Multiple locations

Role & responsibilities

• Ensuring consistent delivery of high quality customer service as per the company standards in all areas of operations.
• Diagnosing improvement areas for Customer Satisfaction in cinema, creating effective action plan and executing the same improve the customer satisfaction scores.
• Driving 100% execution of operational standards as per the SOP's to deliver ZERO mistakes through proper communication and follow up. Identifying the bottle necks and seeks support to resolve the concerns.
• Delivering the cleanliness & Hygiene standards as per SOPs by providing monthly training sessions, giving and acting on feedback of Housekeeping & Security service providers and ensuring availability of all the required tools, materials and equipment with objective of having cinema clean and hygienic at all times.
• Conducting competition visits, adapting to the changing business needs, analysing the best operational practices that can be implemented and proposing a plan for execution to the respective department(s).
• Taking a detailed round of entire Cinema daily, executing ‘Travel Path’ to check all the points as per the operating checklists and processes. Addressing and resolving all points of concern in a timely manner to avoid any risk/safety issues during operations.
• Monitoring purchasing practices across all the expense heads to ensure compliance with company's policies and SOPs.
• Demonstrating a sound understanding of all aspects of cinema operations to drive the operating margins with cost control measures through various initiatives from time to time. The costs should be in trend with the revenues to maximize profitability of the cinema.
• Ensuring 100% headcount at all times in collaboration with HR Team and developing quality team members to deliver high quality services consistently. Mentoring high performing team members for career development with thorough knowledge of company's processes and policies.
• Adhering to People Practices and policies by ensuring effective rostering and engagement activities to keep the employees motivated to have positive work environment thereby managing attrition as per company guidelines, and promoting high quality customer focused employees.
• Training the administrative team at the cinemas on all the security, safety and emergency procedures and practices regularly to ensure complete safety of customers and employees at all times.
• Strategizing the utilization of all the resources at the Cinema for smooth and effective execution of all operations in all the departments. Should exercise strong people management skills to ensure adherence to the company's HR policies and guidelines.
• Analysing the performance of the cinema in terms of revenue growth, market share and determining action plans to maintain strong foothold or improve market share.
• Maintaining professional relationship with the mall developers to ensure good support from the mall management and strong visibility in the mall premises and nearby vicinities. Should update the reporting manager/BD team in HO in case of any issues related to mall that affect the performance of the cinema.
• Ensuring availability and validity of all required licenses for operations of Cinemas by doing necessary liaising and follow up with required and relevant authorities and having a constant communication with Legal Team and Operations responsible as per laid out process.
• Complying to the Policies and Guidelines by ensuring awareness, cascade and implementation of those as per laid out process measured against various checks, internal/external audits.

Preferred candidate profile

• Experience - 3-12 yr
• Education - Graduation
• Candidate should have exposure of Managing multiple units/stores.