Unit Head, Quality Assurance & Analytics, E-Business Operations

To supervise and ensure all quality assurance metrics are implemented and reviews conducted, then reported.

Requirements Key Responsibilities

• Responsible for ensuring that existing internal controls and risk management practices in the group are strictly adhered to
• Responsible for keeping the Group Head abreast of all occurrences in the Group through a quality and robust Quality Assurance report
• Coordinate Group meetings and training
• Drive process improvement initiatives to enhance customer experience and operational efficiency
• Ensure GL reconciliation checks are accurate and escalate exceptions
• Supervise periodic spot checks and process audits across key E-business Operations functions
• Mentor and train QA team members on process knowledge, audit expectations, and documentation standards
• Assign and monitor review tasks based on team capacity and priorities
• Monitor adherence to regulatory and internal SLA timelines (e.g., CBN SLA for reversals)
• Support internal/external audit reviews and respond to QA-related queries

Skills/Competencies

• Ability to lead a team and make sound judgments based on evidence and QA findings
• Familiarity with core banking systems (e.g., Flexcube), switching platforms, and digital banking interfaces
• Understanding of governing principles and rules of E-business operations
• Ability to spot errors, inconsistencies, or deviations in data or processes
• Use of MS office Excel, SQL, or BI tools to investigate and report findings to stakeholders effectively
• Good verbal and written skills
• Working closely with operations, compliance, IT, or other relevant teams
• Handling discrepancies or quality concerns tactfully

Qualification

• First degree in any Discipline with a minimum of Second-Class honors.
• Relevant Masters' degree will be an advantage

Professional Membership A recognized professional certification will be an added advantage

Minimum Experience Minimum of 6 years relevant experience.