Unit HR Head

Unit HR Head (Associate General Manager)****– (Nagpur)

MAX OVERVIEW:

Max Healthcare Institute Limited (MHIL), founded in 2000, is one of India’s largest private hospital chain with 22+ healthcare facilities. Being the India's most valuable listed healthcare organizations, we have driven innovation and excellence in healthcare for 25 years. With a workforce of 35,000+, including 5,000+ clinicians and 12,000 nurses/paramedics, we deliver advanced care across key locations including Delhi NCR (Saket, SMART, Patparganj, Vaishali, BLK, Shalimar Bagh, Dwarka, Gurugram, Panchsheel Park, Noida) Mumbai, Mohali, Bathinda, Dehradun, Lucknow, and Nagpur.

We also operate Max@Home–among India’s largest healthcare-at-home services in 12 cities–and Max Lab, offering 2,700+ tests in 50+ cities across North India.

**ROLES &**KEY RESPONSIBILITIES:

• Own the overall HR agenda for the hospital, aligned with business and patient-care priorities.
• Drive manpower planning, recruitment, deployment and retention across clinical and non-clinical functions.
• Monitor key HR metrics, manpower cost, attrition, hiring TAT and productivity and drive corrective actions.
• Partner with HODs on performance management, productivity, capability building and succession planning.
• Lead employee engagement, culture, employee relations and grievance management.
• Ensure effective implementation of HR policies, processes, compliance and statutory requirements.
• Manage employee relations, grievance and complaints applicable.
• Drive change management and people interventions for new services, expansion and operational requirements.
• Act as the HR advisor to the Unit Head and senior leadership team on people-related matters.

Qualifications:

• Master of HR Management

Experience & Qualifications

• 14 Years to 18 Years Experience.

Skills:

• Problem solving & decision-making
• Excellent public dealing
• Excellent man management skills (Internal & External) Tenacity.
• Planning, Organizing & Execution
• Add 100% compliance in entering the complaints in PFMS from all channels. correct analysis of complaints and MIS. Compliance and fulfilling of all requirements as and when appear in internal audits and External audits.
• Patient Satisfaction Score