Unit Manager

Company Description Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA into a national brand with more than 2,000 locations across 25 states. The company provides long-term career paths to over 45,000 Associates through a strong culture of promoting from within. Waffle House is committed to serving great food while caring for both Customers and Associates, fostering an inclusive, people-first environment. Open 24/7, the brand offers stable opportunities in Restaurant Operations and Corporate Support, inviting team members to carry forward its original mission of hospitality and service.

Role Description The Unit Manager is a full-time, on-site leadership role based in Columbus, GA, responsible for daily restaurant operations and team management. This role oversees staffing, training, scheduling, and performance to ensure excellent customer service and adherence to company standards. The Unit Manager manages food quality, safety, cleanliness, and inventory control while monitoring costs and supporting budget and sales goals. Day-to-day responsibilities include coaching Associates, resolving guest concerns, handling cash and deposits, and maintaining a safe, welcoming environment. The role also involves collaborating with district leadership, implementing company initiatives, and supporting the growth and development of team members.

Qualifications

• Experience in restaurant or retail operations, including daily shift management and basic knowledge of food safety and sanitation standards.
• Leadership and people management skills, with the ability to coach, motivate, and develop diverse teams in a fast-paced environment.
• Customer service and communication skills, including conflict resolution, listening, and clear, professional interaction with guests and Associates.
• Basic business and financial skills, such as cash handling, inventory management, and understanding of sales, labor, and cost controls.
• Organizational and problem-solving abilities, with capacity to prioritize tasks, follow procedures, and adapt to changing operational needs.
• Ability to work flexible hours, including early mornings, late nights, weekends, and holidays, as required by a 24/7 operation.
• Prior supervisory or management experience in hospitality, food service, or a related field is preferred.
• High school diploma or equivalent required; additional education in business, hospitality, or management is a plus.