Unit Manager - Risk Containment

Job Summary

This position is open with Bajaj Finance Ltd. To do daily fraud monitoring / tracking and provide help to reporting manager in set up various processes with an objective of zero fraud exposure.

Duties and Responsibilities

• Analytics for monitoring suspect transactions.
• Reporting the findings within timelines to the senior management.
• Investigation Root Cause Analysis of fraud/dispute cases
• Analysis of Direct Fraud Trends Investigation/Action to be taken for limiting the risks.
• Minimizing fraud losses to ensure robust portfolio health by owning central RCU shop end to end.
• Fraud loss metrics to be as per targets decided by management.
• Owner of the field fraud management processes, through a central lead team, in co-ordination with field team. This includes closure of cases within defined TAT and with quality of field investigation reports
• Review and tracking of location visits by location RCU Managers.
• Support Field team with relevant triggers received from central monitoring, for them to investigate. Track investigation cases for closure.
• To cause continuous improvement in RCU processes by working with centralized back end team to increase fraud catch rate.
• Ensure proper handholding on all Automation process RCU projects. Continuously improvement on TAT.
• Ensure error free dashboards are circulated within defined period
• Propose changes suggestions in credit policy-location wise (whenever required)
• Drive all internal process in a manner that the reporting of suspected frauds is timely, and fraud is caught before disbursal of loan to minimize fraud loss.

Major Challenges

• Understand complete various processes and prepare data reports / Dashboard
• Daily/weekly/monthly fraud monitoring reports to prepared to minimize fraud.
• Coordination within RCU Field team (Rural + Urban) to ensure the field investigation is done in defined time.

Decisions

• Propose new strategy for field and HO team to prevent malpractice.
• Propose changes in system and daily reporting in favor of RCU unit.
• Introduce new technology or new ways to control fraud.

Interactions

• Internal Clients
  • Roles you need to interact with inside the organization to enable success in your day to day work
  • Risk Team: To understand and align on policy changes and ascertain impact
  • Customer Service, Product and Sales Teams: To understand market challenges and recent fraud trend or complaints related to fraud.
  • Business: To align on the RCU controls that directly impacts the business processes, including Cost, TAT or Customer Experience
• External Clients
  • Vendors Channel Partners: - Need to connect specially with Business channel partners on fraud awareness / Providing training / for investigation point of view.

Required Qualifications and Experience

• Educational Qualifications a)Qualifications Minimum Qualification: Graduation (BE/ BTech/ MCA, MBA (IT/ Operations) preferred)
• Work Experience Should at least have 1-2 years of experience in similar industry.
• Must have good knowledge of Excel / tools like Power BI / SQL.
• Good knowledge of Finance business.