Unit Manager - Tech Transformation/Senior Unit Manager

Job Purpose

Lead the endtoend Process Automation strategy and delivery for the DMS function, and delivering key tech transformation projects:

1. End-to-End workflow for pre-computation,payout computation and invoicing
2. End-to-End workflow for partner nomination, enrolment, training and DRA certification
3. Compliance calling revamp
4. Legal process automation
5. Realtime data sync across multiple systems

Duties and Responsibilities- A Key Accountabilities for the Role

• Delivering key tech transformation projects in process automation

• 1. End-to-End workflow for pre-computation,payout computation and invoicing
• 2. End-to-End workflow for partner nomination, enrolment, training and DRA certification
• 3. Compliance calling revamp
• 4. Legal process automation
• 5. Realtime data sync across multiple systems
• 1. Requirements, Process Design Documentation

• Capture detailed requirements, map current vs. target process flows (BPMN), and define acceptance criteria.

• Prepare BRDs/user stories, test scenarios, and SOPs under guidance from leads.

• 2. Controls, Compliance Reporting

• Implement and validate control requirements (data privacy/masking, consent capture, audit logs, SoD).

• Maintain delivery trackers, value realization dashboards, and risk/issues registers.

• B Additional Accountabilities

• Contribute to continuous improvement retrospectives and knowledge shares.

• Monthly Tracker, MNL, KRA KPIs tracking publishing to relevent stakeholders in timely manner. Key Decisions / Dimensions- Story reqiurement test case prioritization, and minor design choices.

• Escalation of data/exception issues and environment constraints.

• Suggestions on reusability and minor process tweaks. Major Challenges- Managing multiple dependencies (systems, credentials, data) during builds/tests.

• Ensuring clarity of requirements and test coverage within tight timelines.

• Sustaining solution stability across peak loads and process variations. Required Qualifications and Experience

a) Qualifications

• Graduate (Engineering preferred). Certifications in RPA tools, BPM/lowcode, SQL/APIs, Lean/Six Sigma (Yellow/Green Belt) desirable.b) Work Experience
• Hands on experience in ZBB, BPR/DPR, Draw.io process mapping.
• 610 years in process automation delivery/BA within BFSI or highvolume operations.
• Strong analytical skills, documentation discipline, and familiarity with control requirements.