Unit Sales Manager

Roles and Responsibilities :

• Manage a team of sales professionals to achieve daily targets through outbound calling, telecalling, and email campaigns.
• Develop and maintain relationships with existing clients to increase customer satisfaction and retention rates.
• Identify new business opportunities by analyzing market trends, competitor activity, and customer needs.
• Monitor team performance metrics such as call quality, conversion rates, and productivity.

Job Requirements :

• 10-13 years of experience in BPO sales or similar industry.
• Proven track record in managing teams for outbound sales or telesales roles.
• Strong understanding of personal loans products and services offered by banks/financial institutions.
• Excellent communication skills for effective handling of inbound calls from customers.