Unit Turn Coordinator

Job Summary

The Unit Turn Coordinator manages all processes related to tenant move-ins and move-outs, ensuring smooth transitions, clear communication, accurate documentation, and timely coordination with tenants, owners, inspectors, and internal field staff.

Primary Responsibilities

Move-Ins

• Pull tenant directory and prepare move-in key sets
• Address tenant concerns related to new move-ins by:
• Making a “feel-good” call
• Confirm list of concerns, gather photos if not yet sent
• Troubleshooting and determining responsibility for each issue
• Assigning issues to the appropriate team or vendor
• Ensuring timely follow-up and clear communication with tenants
• Oversee unit turn move-in issues and follow communication with tenant through to resolution
• Send owner unit turn move-in issues to Maintenance Coordinators for follow up
• Resolve key-related issues for new move-ins

Move-Outs

• Manage the tenant vacate notice process from start to finish
• Ensure all notices are logged onto the inspections spreadsheet and completed within AppFolio workflows
• Send move-out confirmation texts to tenants
• Obtain and document tenant forwarding addresses
• Request and collect move-out photos from tenants when possible
• Identify early move-outs by reconfirming move-out dates at least two weeks in advance
• Schedule clean-outs when necessary
• Schedule inspections as needed and coordinate communication with inspectors

Inspections & Reporting

• Create and distribute monthly inspection reports
• Track all inspections, including:
• Total inspections completed each month
• Inspections completed per inspector
• Time required per inspection by individual inspector
• Review inspection workloads and balance assignments in coordination with a supervisor

Operational Admin

• Ensure all field technicians enter hours daily in Company software
• Review and manage 1099 and W-2 timesheets, including GPS tracking compliance
• Collect, organize, and track all property keys

Work Traits- Minimum Requirements

• Excellent understanding of company systems and procedures
• Minimum 2-3 years of customer relations
• Valid driver’s license and vehicle to meet inspectors if necessary
• Strong computer and data entry skills
• Excellent communication and organizational skills
• Job hours: minimum of 8:00 A.M. – 5:00 P.M. (Monday through Friday)
• Capability to work independently and with a team in an office environment

Pay: $19.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person