Universal Banker

General Summary

Under general supervision, but in line with established policies & procedures, provide a variety of service functions for customers. Answer customers’ questions and explain available products and services to best meet the needs of the customer. Perform all duties of a New Account Representative, Customer Service Representative, and a Teller in a professional and helpful manner.

Principal Responsibilities and Duties

• Responsible for staying up to date on and complying with all applicable banking laws and regulations as well as CNB policies and procedures.
• Greet customers as they enter the lobby in a pleasant and helpful matter.
• Be able to provide the customer with exceptional customer service on any of their banking needs with the exception of Lending issues; however, be able to direct them to the Lending Department.
• Provide customers with an explanation of different account options and ownership type.
• Keep up to date on CNBs product knowledge and provide detailed explanations of all bank products and services with the exception of Lending.
• Ensure all new accounts are properly processed by preparing all paperwork and assisting customers in signing the necessary documents.
• Open IRA/HSA Accounts and make customer aware of the various legal requirements.
• Process check orders.
• Update and process all account maintenance such as name, address, and account signer changes.
• Initiate order for debit cards, and process documents for lost, closed, or stolen debit cards.
• Process gift cards.
• Process customers through CIP program
• Resolve customer concerns or questions in regards to their online banking and bill pay.
• Open new Safe Deposit Boxes as well as grant customer access to their existing boxes.
• Monitor Safe Deposit Boxes for Past Due status.
• Process Safe Deposit Payments.
• Process Wires, Stop Payment.
• Process incoming mail transactions.
• Perform teller functions, including customer verification, deposits, withdrawals, loan payments, cash checks, and balance cash drawer.
• Process cash transactions on the Cash Recycler.
• Handle large sums of cash and balance cash drawer on a daily basis.
• Assist with all end of day duties such as balancing cash drawer, run coin machine, print required reports, and process paperwork to verify teller batches match.
• Maintain regular and punctual attendance.
• Work cooperatively with others.
• Work overtime as needed.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in the job classification.

Skills and Abilities Required

• Must present a professional appearance.
• Must be highly organized and a self- starter.
• Must be customer oriented.
• Ability to multi-task.
• Must be proficient in Fiserv Operation related Processes.
• Maintain confidentiality.
• Ability to count large sums of money.
• Ability to deal effectively and tactfully with customers and personnel of other departments.
• Ability to work in a team environment.
• Ability to maintain good customer service even if conditions are not favorable i.e., computer systems down, phone systems not working properly, staff shorthanded.

Working Conditions

• Common office environment.
• Exposed to potentially hazardous conditions, i.e., robbery. Receives detailed instructions concerning procedures to be followed for minimal exposure.
• Considerable effort and eyestrain from continuous computer use.
• Perform a variety of duties, often changing from one task to another of a different nature.

Physical Requirements

• Must be able to remain in a stationary position for long period of time to process work and assist customers.
• Occasionally move office equipment, files, etc. weighing 10+ pounds.