Universal Service Representative

SUMMARY:

The Universal Service Representative is a versatile role that combines the responsibilities of a Teller and a Member Service Representative. This position is responsible for providing excellent Member service, handling financial transactions and offering products to meet the needs of our Members.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet and assist customers with their banking needs in a friendly and professional manner.
• Process a variety of financial transactions, including deposits, withdrawals, transfers, and loan payments.
• Open and maintain member accounts, including checking, savings, and certificate of deposits.
• Provide information and guidance on banking products and services.
• Identify and address member needs by recommending appropriate financial solutions.
• Resolve customer inquiries and issues promptly and efficiently.
• Maintain accurate records of transactions and ensure compliance with banking regulations and policies.
• Assist with branch operations, including balancing cash drawers and maintaining security protocols.
• Actively identify opportunities to strengthen member relationships through referrals, product recommendations and financial solution conversations.
• Ability to provide coverage to any of our branches as business needs require
• Perform other duties as assigned by management.
• Assist members with digital banking services, including online banking enrollment, mobile banking, e-statements, and troubleshooting access issues.
• Process and maintain debit card requests, ATM card services, stop payments, check orders, and account maintenance requests.
• Support consumer lending activities by gathering application information, processing referrals, and assisting members with loan-related inquiries.
• Conduct member outreach and relationship-building activities to deepen existing relationships and promote member retention.
• Meet established referral and service goals by identifying opportunities for additional credit union products and services.
• Adhere to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), OFAC, and all applicable regulatory requirements.
• Assist with branch opening and closing procedures as assigned.
• Maintain a working knowledge of all credit union products, services, policies, and procedures.
• Participate in branch sales campaigns, community events, and member engagement initiatives as needed.

REQUIREMENTS:

• High school graduate or equivalent.
• 1 – 3 years of sales experience.
• Teller experience required.
• Complete registration with NMLS within 30 days.
• Complete Signature Guarantee training within 30 days.
• Obtain Lending Authority within 180 days.

COMPENTENCIES:

• Excellent written and oral communication skills
• Excellent organizational skills
• Ability to prioritize, pay close attention to detail, and coordinate various activities simultaneously.
• Ability to communicate with co-workers, management, and business contacts in a courteous and professional manner.