Unix Application Support Engineer

JD as below

• Minimum 2.5 years of hands-on experience in Advanced SQL and UNIX scripting.

• Working knowledge of AWS and Python.

• Experience in Application Support and strong understanding of ITIL processes, particularly Incident Management and Problem Management.

• Excellent communication, troubleshooting, and analytical skills.

• Proven experience in Incident Management, including:

  - Incident resolution

  - Stakeholder communication

  - Bridge management

  - Post-mortem analysis

  - Driving corrective and preventive action items

• Strong hands-on expertise in writing SQL queries ranging from intermediate to advanced complexity.

• Knowledge and practical experience with ITSM tools such as ServiceNow, Remedy, or similar platforms.