Unqork Production Support Engineer / Senior Support Analyst

Immediate /Short Notice Only

[email protected]
Only Whatsapp: 8977020346

Unqork Production Support Engineer / Senior Support Analyst

Experience: 5 to 10 Years
Relevant Unqork Experience: 2+ Years
Location: Hyderabad / Chennai
Budget: Up to 12 LPA
Domain: Life Insurance / Financial Services

Key Responsibilities

• Provide L2/L3 production support for Unqork applications.
• Monitor application health and troubleshoot production incidents.
• Handle incident, problem, and change management activities.
• Perform RCA and implement preventive measures.
• Troubleshoot Unqork modules, workflows, data workflows, decisions, forms, integrations, and dashboards.
• Support production deployments and post-release validation.
• Troubleshoot REST/SOAP APIs, webhooks, middleware integrations, and data synchronization issues.
• Validate inbound/outbound API payloads.
• Work with business, application, infrastructure, and vendor teams.
• Create monitoring dashboards, runbooks, and knowledge articles.
• Participate in major incidents, war rooms, and weekend release support.

Must-Have Skills

Unqork: Unqork Platform, Modules, Data Workflows, Decisions, Components, Plug-ins, APIs, Environment Management, UDesigner, Deployment & Promotion

API & Integration: REST APIs, SOAP, JSON, XML, Postman, Swagger/OpenAPI, Webhooks, API Troubleshooting

Database: SQL, Oracle, SQL Server, Data Validation, Data Reconciliation, Query Optimization

Cloud & DevOps: AWS, Azure, CI/CD, Git, Release Management

Monitoring: Splunk, Dynatrace, AppDynamics, Kibana, Azure Monitor, CloudWatch

Production Support: Incident Management, Problem Management, Change Management, Major Incident Management, ServiceNow, SLA Management, RCA, Knowledge Management

Preferred Domain Experience

• Life Insurance
• Annuities
• Underwriting
• Policy Administration
• Claims Processing
• Customer Servicing
• Agent Platforms
• BFSI / Financial Services

Good to Have

• Unqork Certified Professional
• ITIL Foundation
• Low-Code / No-Code platform experience
• Salesforce / ServiceNow / Guidewire exposure
• Experience in global delivery models