(UP $2,850) Ground Baggage Operation Officer (Airport, Shift Work)

• Day Shift (830am-830pm), followed by Night Shift (830pm-830am) and rest 2 days
• Location: Changi Airport
• Contract: 1 year (renewable)

Provides ground presence within the Baggage Handling Area (BHA) and closely coordinates with the Baggage Coordinator in the Airside Management Center (AMC).

The Baggage Officer-In-Charge (OIC) ensures a safe and conducive working environment. Prevent and reduce the baggage mishandling rate as well as manage and ensure Baggage Presentation consistently meets or exceeds KPI.

Job Scope

• Coordinate with the Baggage Coordinator (BC) and Engineering Baggage Control Room Supervisors for any areas to focus on during start of shift at the BHA.
• Ensure daily manning levels of the GHA for arrival, departure, and transfer handling are sufficient.
• Prepare and send various reports/SitReps to the Baggage Coordinator to collate and report.
• Ensure the BHA is always kept clean and tidy by working with FM External and other stakeholders.
• Report to FMC for any issues with the facilities and cleaning.
• Facilitate Joint Inspections with stakeholders together with Airside Support Officers or higher.
• Close coordination with all stakeholders in the BHA.

Requirements

• Experience in an operations environment and strong analytical skills.
• Ability to quickly evaluate large amounts of information and come up with sound decisions under time constraints.
• Excellent oral and written communication skills.
• Well-developed customer service and conflict resolution skills.
• Ability to develop and foster effective relationships with internal and external stakeholders.
• Familiarity with Airline/Airport apron and/or baggage operations an asset.
• Demonstrate ability to learn quickly and adapt to a fast-paced environment.
• Class 3/3A driving license required

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