Upholstery Workroom Assistant

Plymouth Upholstery & Decor is a workroom and fabric store with a stellar reputation, dedicated to providing stylish and durable home decor solutions to discerning clients across the South Shore. We are passionate about color and design, prioritizing the use of premium materials and fabrication techniques to create beautiful, custom made pieces. From slipcovers and upholstered chairs to cushions and window treatments, attention to detail is an important part of everything we do.

We are seeking a dependable and highly organized Upholstery Workroom Assistant to provide remote administrative and project support for our workroom operations. This position helps coordinate customer projects, organize work orders, maintain project information, track materials, and support communication between customers, vendors, designers, and workroom personnel.

The ideal candidate is organized, creative, detail oriented, and comfortable managing multiple custom projects at different stages of completion. Previous experience in upholstery, interior design, textiles, furniture, customer service, or administrative support is helpful but not required. Training will be provided for qualified candidates.

Responsibilities

• Receive and organize information for upholstery, slipcover, cushion, window treatment, and other custom workroom projects.

• Enter and update customer orders, project details, measurements, fabric selections, quantities, and special instructions.

• Maintain accurate digital work orders and project records from initial request through completion.

• Communicate with customers regarding project information, appointments, material selections, and general status updates.

• Coordinate project information with upholsterers, workroom personnel, designers, vendors, and suppliers.

• Assist with tracking fabric, trim, foam, hardware, and other materials required for customer projects.

• Monitor material orders and follow up on pending, delayed, or outstanding items.

• Maintain organized records of fabric selections, customer approvals, measurements, project notes, and workroom instructions.

• Review incoming project information for completeness and follow up when measurements, selections, approvals, or other details are missing.

• Assist with scheduling customer consultations, measurements, pickups, deliveries, and other project related appointments.

• Update project schedules and help track expected completion dates and outstanding requirements.

• Monitor incoming calls, emails, and customer inquiries and ensure each request is handled or directed appropriately.

• Assist customers with general questions regarding project status, scheduling, materials, and workroom procedures.

• Coordinate changes to customer orders and ensure updated information is communicated accurately to appropriate workroom personnel.

• Maintain accurate customer profiles, communication history, project records, and order information.

• Organize digital photographs, measurements, specifications, inspiration materials, and other documentation associated with custom projects.

• Assist with preparing basic estimates, order summaries, project lists, material tracking reports, and administrative documents when requested.

• Follow up with customers regarding pending approvals, fabric selections, appointments, and other information needed to keep projects moving.

• Maintain confidentiality when handling customer, vendor, project, and company information.

• Provide general remote administrative support to workroom, design, customer service, and management teams.

Qualifications

• High school diploma required. Bachelors degree or equivalent preferred.

• Previous experience in upholstery, interior design, textiles, furniture, custom fabrication, customer service, project coordination, or administrative support is helpful but not required.

• Strong organizational skills and excellent attention to detail.

• Excellent written and verbal communication skills.

• Interest in fabrics, furniture, home decor, color, or interior design is helpful.

• Ability to manage multiple customer projects, orders, and priorities simultaneously.

• Strong time management, follow up, and problem solving abilities.

• Comfortable using computers, email, spreadsheets, digital calendars, databases, order management platforms, and office software.

• Ability to accurately enter and maintain customer, measurement, material, and project information.

• Ability to follow detailed instructions and maintain consistent project records.

• Comfortable communicating professionally with customers, designers, vendors, suppliers, and workroom personnel.

• Reliable, professional, and capable of working independently with limited supervision.

• Ability to handle customer and company information professionally and confidentially.

• Reliable internet access and an appropriate environment for remote work.

• Willingness to learn upholstery terminology, fabric types, workroom procedures, order processes, and internal systems through provided training.

Job Type: Part-time

Pay: $22.00 - $28.00 per hour

Benefits:

• Flexible schedule
• Professional development assistance

Compensation Package:

• Bonus opportunities

Work Location: Remote