UPS Technician - Pre-Sales & Technical Support

Technical Associate – UPS & Power Systems (Pre-Sales & Technical Support)

MIAMI, FL | On-site, 5 days a week | Full-time | Travel to customer sites

Join the fastest-growing UPS brand in the USA, from day one

AEC UPS USA is in its first growth phase, and we're building our core team now. We're backed by Allis Electric Group, a heavy electrical manufacturer listed on the Taiwan Stock Exchange (TWSE: 1514), which gives us the stability of a large group and the speed and ownership of a young company. If you want to be part of a company from the beginning and grow with it, this is that opportunity.

About the role

As our Technical Associate, you will be the technical voice of AEC UPS USA. You will support our sales team with pre-sales engineering and take ownership of technical assistance after the sale, over the phone and in person.

This is a customer-facing role for someone who combines a solid technical background with strong presentation and communication skills, and who is comfortable speaking with engineers, distributors, and C-level decision-makers (CTOs, CIOs) alike.

What you will be responsible for

Pre-sales

• Technical pre-sales support: product selection, system sizing, and proposal preparation
• Review of project specifications and recommendation of the right technical solution
• Support to the sales team in customer meetings, technical presentations, and solution discussions
• Confident presentation of technical solutions to audiences from engineers to executives

Training and demonstrations

• Virtual product demonstrations and technical training sessions
• Hands-on product training for customers, partners, and distributors, including on-site sessions

After-sales technical assistance

• Phone and remote technical support: troubleshooting, application guidance, and customer assistance throughout the project lifecycle
• Close collaboration with customers, distributors, and engineering teams to ensure successful project implementation

Work arrangement

• On-site at our Doral, FL office, 5 days a week
• Planned travel to visit customers, partners, and distributors for meetings and trainings
• Technical assistance by phone, pre-sales, and after-sales technical support are core responsibilities of this role

Important note: this role is sales- and relationship-driven, not a hands-on field service position. We are looking for someone who can lead a technical conversation with confidence, not swap out components.

What we are looking for

• Experience in technical pre-sales and/or post-sales support
• Background in electrical engineering, power systems, UPS, renewable energy, switchgear, or related industries
• Strong public speaking and presentation skills, able to engage both technical and executive audiences
• Excellent communication, problem-solving, and customer relationship skills
• Bachelor's degree in Electrical Engineering or a related technical field preferred
• Based in the Miami area, or willing to relocate and work on-site in Doral, FL
• Motivated, energetic, and eager to learn and grow with a young company; early-career candidates are welcome to apply

What we offer

• Compensation based on experience + bonus + commissions
• A ground-floor role in the fastest-growing UPS brand in the USA
• Real opportunity for growth, including potential future equity participation as the business scales (subject to future review and separate written agreement)
• Hands-on exposure to product, sales, and executive-level customer conversations

AEC UPS USA LLC is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Applicants must be authorized to work in the United States.