Upwork Bidder

NCRI is looking for a results-driven and proactive Upwork Bidder to manage and grow our presence on Upwork by identifying high-value opportunities, developing compelling proposals, engaging with prospective clients, and converting opportunities into successful contracts.

The ideal candidate will have hands-on experience with Upwork bidding, lead qualification, proposal development, client communication, pipeline management, and business development. The role requires strong research, communication, analytical, and relationship-building skills, along with the ability to continuously optimize Upwork strategies to improve conversion and revenue.

Key Responsibilities:

• Market & Opportunity Research
• Identify and evaluate relevant Upwork projects, clients, and market opportunities aligned with the company’s services and target markets.
• Lead Qualification & Proposal Development
• Assess project suitability, client quality, budget, and conversion potential, and develop customized, client-focused proposals for qualified opportunities.
• Client Communication & Follow-ups
• Manage initial client communication, respond to inquiries, conduct timely follow-ups, and coordinate interviews and meetings with relevant team members.
• Pipeline & CRM Management
• Maintain an up-to-date Upwork pipeline, tracking opportunities from initial identification through client response, interview, contract, and project closure.
• Sales & Internal Coordination
• Work closely with Sales, Technical, Delivery, and other relevant departments to ensure accurate proposals, pricing, timelines, project handovers, and client requirements.
• Upwork Profile & Portfolio Optimization
• Continuously optimize Upwork profiles, specialized profiles, portfolios, case studies, and service offerings to improve visibility, positioning, and conversion.
• Client Relationship & Business Development
• Build and maintain relationships with existing clients while identifying opportunities for repeat business, long-term engagements, upselling, and additional services.
• Project, Hours & Payment Monitoring
• Ensure hours are accurately tracked for hourly projects and payments are received for both hourly and milestone-based engagements. Monitor project delivery and ensure completed projects are properly closed on Upwork.
• Client Feedback & Rating Management
• Coordinate with relevant departments to ensure timely follow-up with clients for feedback, ratings, and reviews upon successful project completion.
• Performance Reporting & Analysis
• Track and report key Upwork metrics, including opportunities, proposals, responses, interviews, contracts won, conversion rates, revenue, and overall account performance.
• Account Health, Compliance & Updates
• Monitor Upwork account health and ensure compliance with Upwork policies. Stay updated on changes to Upwork rules, regulations, marketplace trends, and new platform features.
• Strategy & Continuous Improvement
• Analyze bidding and conversion performance and continuously improve targeting, proposal strategies, client engagement, and overall Upwork growth.

Requirements

• Bachelor’s degree in business, Marketing, Sales, or a related field.
• 2+ years of hands-on experience in Upwork bidding, business development, lead generation, or a similar role.
• Proven experience identifying and bidding on relevant Upwork projects.
• Strong understanding of Upwork’s marketplace, bidding process, profiles, proposals, and client communication.
• Excellent written and verbal communication skills in English.
• Strong proposal writing and client communication skills.
• Experience managing sales pipelines, CRM systems, or opportunity-tracking tools.
• Strong research, analytical, negotiation, and follow-up skills.
• Ability to understand client requirements and coordinate effectively with technical and delivery teams.
• Self-motivated, target-driven, organized, and capable of managing multiple opportunities simultaneously.

What We Offer

• Opportunity to work with international clients and diverse service portfolios.
• Exposure to business development, sales, and digital marketplace growth.
• Collaborative environment with Sales, Technical, and Delivery teams.
• Opportunity to take ownership of NCRI’s Upwork growth and contribute directly to revenue generation.

Work Location: In person