URGENT: Artificial Intelligence Lead (On-site)

Artificial Intelligence Lead

Genpact Quezon City, National Capital Region, Philippines (On-site)

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are seeking an experienced Artificial Intelligence Lead to drive the design, development, and deployment of cutting-edge AI solutions.

Responsibilities:

Evaluation Strategy and Frameworks

• Develop comprehensive evaluation frameworks, benchmarks, and success metrics for AI models (text, agents).
• Define evaluation methodologies for performance, safety, robustness, fairness, and user experience.
• Build scalable processes for continuous model assessment throughout the development lifecycle.

Execution and Analysis

• Lead large‑scale human evaluations, including designing tasks, guidelines, and quality controls.
• Create and maintain high‑quality test datasets, including adversarial, edge‑case, and domain‑specific scenarios.
• Analyze evaluation results to identify failure patterns, risks, and opportunities for improvement.
• Translate findings into actionable recommendations for research, engineering, and product teams.

Cross Functional Collaboration

• Partner with model researchers, data scientists, product managers, and safety teams to align evaluation goals with product requirements.
• Communicate insights clearly to technical and non‑technical stakeholders, including executives.
• Influence model development roadmaps based on evaluation outcomes and risk assessments.

Governance and Safety

• Ensure evaluations meet internal safety standards and external regulatory expectations.
• Contribute to the development of responsible AI policies, red‑team strategies, and risk‑mitigation plans.
• Monitor emerging risks and industry best practices to keep evaluation approaches current.

Qualifications we seek in you!

Minimum Qualifications

• Relevant years of experience in AI/ML evaluation, model testing, data science, or related technical roles.
• Strong understanding of machine learning concepts, model behavior, and evaluation metrics.
• Experience designing and running human‑in‑the‑loop evaluations or annotation workflows.
• Proficiency with Python, data analysis tools, and experiment‑tracking frameworks.
• Demonstrated ability to synthesize complex findings into clear, actionable insights.

Preferred Qualifications/ Skills

• Bachelor’s or Master’s degree in Computer Science, Machine Learning, Data Science, Human‑Computer Interaction, Cognitive Science, or a related field

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.